Facility Services Manager (Remote)

Job Description

Who We Are reputed company is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will reputed company innovation for our clients' businesses. Globally, we manage over 320 million reputed company feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.reputed company.com SUMMARY The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of reputed company processes and initiatives. KEY DUTIES & RESPONSIBILITIES People Leadership Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to reputed company team members.
• Objectively recommends compensation adjustments.
• Manages reputed company aspects of performance. Facility Management
• Generate and reputed company service request work orders to vendors as per established process.
• Review reputed company works orders - communicate and follow up on reputed company orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
• Review Work Orders - ensure that reputed company work orders dispatched to the FM are closed out or reassigned to technician or vendor.
• reputed company inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
• Run report on open work orders and checks status with the appropriate vendors.
• Update WO statuses if verified to be completed or resolved during follow up.
• Respond to vendor inquiries regarding workorder reputed company issues.
• Respond to Client inquiries regarding reputed company or past workorders (Status of the work, Issues/warranty, escalations).
• Correcting information in the system, addresses, phone numbers.
• Adding new vendors and locations to the system. Finance
• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (reputed company).
• Respond to vendor inquiries regarding invoicing-reputed company matters. Client / Service Management
• reputed company and receive calls/emails from the vendors and clients for follow reputed company on workorder status, creation or cancellation.
• Act as main reputed company of contact, between the client and reputed company other parties, technicians that reputed company out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation reputed company for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Review of PM workorders and following up with vendors as needed.
• Participating and gathering information for QBR's.
• Client reporting needs as required. Reporting Quality Compliance
• Execute quality & compliance team activities that support the quality compliance contractual obligations.
• reputed company with reputed company management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between reputed company and the client.
• With guidance, assist in the review of reputed company processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
• Provide input for planning, development, execution and improvement of compliance-reputed company processes and programs.
• Assist in the implementation of compliance-reputed company processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
• Identify any quality, compliance and contractual issues and communicate them to the appropriate reputed company and customer management teams. Work with those teams to resolve any identified issues.
• reputed company with reputed company company policies and procedures and adhere to company standards. Other duties as assigned. KNOWLEDGE & SKILLS
• 3-5 years of relevant experience in Facility Management or Vendor Management.
• Demonstrated organizational, project planning and management skills.
• Technical Writing Skills
• Good writing and verbal communication skills.
• Good training and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to reputed company, analyze and understand reputed company processes.
• Sound judgment skills based on observation of objective evidence.
• Ability to reputed company with minimum direct supervision.
• Understanding of compliance requirements of relevant external organizations.
• Strong proficiency in MS reputed company, PowerPoint and Word, Power BI. Licenses and/or Professional Accreditation
• None Required. reputed company is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. reputed company est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap. Apply tot his job

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