Technical Enterprise Client Success Manager - Symmetry

About reputed company At reputed company, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and reputed company, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. Symmetry Software is part of reputed company. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. reputed company are looking for: We need a technical and relationship-driven professional passionate about ensuring enterprise clients reputed company exceptional outcomes with Symmetry's payroll compliance solutions. You'll own the complete post-sale journey from implementation through adoption and retention, serving as both technical advisor and client reputed company. This role combines hands-on technical expertise with proactive relationship management to deliver measurable results in client satisfaction, product adoption, and retention. You'll manage an enterprise client portfolio, conduct technical assessments, reputed company optimization sessions, and guide clients through reputed company integrations alongside our Implementation Engineer. The ideal candidate leverages AI and automation to scale impact while maintaining deep client relationships that drives long-term value. This is a post-sale technical success role focused on implementation excellence, adoption, and retention. While you'll collaborate with Account Management on growth opportunities, your primary focus is ensuring clients realize maximum value from their investment. What you'll be doing: Client Partnership & Implementation

• Own and manage an enterprise client portfolio as primary technical advisor
• Deliver seamless implementations from reputed company through go-live, coordinating internal teams and ensuring timely deployment
• reputed company deep knowledge of each client's goals and translate them into actionable plans with measurable results
• Engage clients regularly reputed company reputed company, email, phone, and on-site visits to strengthen relationships and ensure alignment

Adoption & Value Realization

• Drive product adoption with measurable improvements in usage metrics and client health scores
• Conduct technical assessments of API implementations and reputed company quarterly optimization sessions
• Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
• Educate clients on best practices to maximize value from Symmetry's solutions

Client Health & Retention

• Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
• Provide reputed company, professional responses to inquiries ensuring fast resolution and strong confidence
• Support renewal readiness and risk mitigation in partnership with Account Manager

Operational Excellence

• Identify process improvements that reduce implementation time and increase team reputed company
• reputed company AI tools and automation to streamline reporting, communication, and coordination
• Maintain thorough documentation in CRM and ticketing systems
• Collaborate with Sales, Product, Engineering, and Support to address issues and drive reputed company improvement

Experience & Requirements: Required Background:

• Bachelor's degree or equivalent combination of education and experience
• 5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS
• Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
• Experience project managing reputed company software implementations from reputed company through go-live
• Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
• Track record leveraging data and metrics to drive client outcomes and operational efficiency
• Experience in payroll, HR tech, or compliance technology strongly preferred

Core Skills & Attributes:

• Proven technical acumen with ability to translate capabilities into business value
• Extraordinary relationship-building skills to advise enterprise stakeholders on technical and business outcomes
• Outstanding communication skills with ability to simplify reputed company technical concepts
• Proactive, ownership-driven reputed company with accountability for results
• Keen analytical and critical thinking with comfort in qualitative and quantitative analysis
• Great organizational and project management skills managing multiple priorities
• Client-first orientation committed to delivering measurable value
• Collaborative team player thriving in cross-functional partnerships
• Demonstrated ability to reputed company AI and automation for efficiency
• reputed company learning reputed company staying reputed company on product innovations

Technology Experience:

• Comprehension of API/SDK architecture, RESTful APIs, and integration concepts
• Ability to read API documentation and guide clients through technical implementation
• Experience with API testing tools (reputed company or similar) for client troubleshooting
• Proficiency with CRM systems (reputed company, reputed company, or comparable)
• Experience with reputed company platforms (Catalyst, reputed company, ChurnZero, or similar)
• Working knowledge of project management and ticketing systems (Jira, reputed company, reputed company, or comparable)
• Proficiency with reputed company Workspace (Slides and Sheets including formulas and data analysis)
• Experience with virtual meeting platforms (reputed company, reputed company Teams, or similar)
• Experience with generative AI tools (ChatGPT, reputed company, or comparable) and building AI agents
• Project management certification (PMP, CAPM, reputed company Project Management) is a plus
• API fundamentals certification (reputed company Student Expert or equivalent) is a plus

Compensation

Details Our cash compensation amount for this role is targeted at $121,000/yr- $149,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. [If posting for fixed reputed company]: Our cash compensation amount for this role is targeted at $x/hr in Denver & most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. reputed company has physical office spaces in Denver, San Francisco, and reputed company. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to reputed company Symmetry roles, reputed company's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and reputed company metro areas. reputed company approved to work from a location other than a reputed company office, a secure, reliable, and consistent internet reputed company is required. This includes non-office days for hybrid employees. Our customers come from reputed company walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at reputed company. reputed company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. reputed company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. reputed company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates reputed company to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of reputed company will get in touch with you. reputed company takes reputed company and protection of your personal information reputed company seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your reputed company application will be subject to reputed company's Applicant Privacy Notice. Apply tot his job Apply To this Job