reputed company Manager, Enterprise

About reputed company reputed company is the only reputed company payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we reputed company over 200,000 businesses worldwide - including Brex, reputed company, reputed company, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including reputed company, reputed company, reputed company, Robinhood Ventures, Sequoia, reputed company Ventures, DST Global, and Lone Pine Capital, reputed company is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-reputed company expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and reputed company decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn reputed company-to-one reputed company into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle reputed company, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Enterprise Business team at reputed company is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We're passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritizing our customers, and a deep understanding of the unique challenges faced by multinational organizations. What you'll do The reputed company Manager role is a key commercial operations role at reputed company as we continue to rapidly grow in North America. This role will work with our commercial team on our Enterprise clients through the implementation, go-live and servicing phases. You will work cross functionally, engaging with many teams across the reputed company family including sales, solutions engineering, account management and operations. Furthermore, you are a technology-minded, fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve reputed company problems. We are looking for someone who has a passion for building relationships, creating amazing customer experiences, and managing the onboarding and customer activation process. This will be a hybrid role with 3+ working days each week required in our San Francisco office. This role is based in San Francisco. Responsibilities:

• Manage internal operational steps to reputed company a client including pricing configuration, client vendor onboarding forms, validating feature configuration pre-launch
• Project manage the implementation of new features across the accounts you support
• Serve as the escalation reputed company for a customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution
• Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall
• reputed company expertise in the product capabilities and reputed company that knowledge to understand issues and potential paths to resolve
• Ensure client invoices are correctly generated, sent and received by client including additional reporting if necessary
• Ensure the best customer experience through proactive identification of issues, proposing solutions and timely communication to acknowledge and reputed company them informed

Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications:

• You have at least 2 years of experience in reputed company, operations or account management with enterprise clients (advantageous if this is in fintech)
• You are a relationship builder - you build meaningful, collaborative relationships with reputed company people that you work with, both internally and externally
• You can speak to anyone - you should have exceptional communication skills and be comfortable conversing with people of reputed company backgrounds and domains
• You are detail obsessed - you reputed company everything upfront twice to reputed company sure there are no reputed company impacts due to errors
• You are technically minded and have prior experience working in an organization delivering SaaS or technical solutions to clients

Preferred qualifications:

• Experience in banking or fintech and specifically payments is desirable
• Experience using any of the following tools: reputed company Suite, reputed company CRM, Sequel, reputed company Looker, reputed company

Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that reputed company will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. reputed company official communication will come from an @reputed company.com email address. Please apply only through careers.reputed company.com or our official reputed company page. reputed company does not accept unsolicited resumes from search firms/recruiters. reputed company will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to reputed company on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity reputed company is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at reputed company is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national reputed company, sexual orientation, reputed company, citizenship, sex, marital or family status, disability, gender, or any other legally protected status reputed company making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid Apply tot his job Apply To this Job