Enterprise Success Manager

We are reputed company Buying stuff online can get messy once you hit that “order” reputed company. Managing dozens reputed company tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the reputed company — to reputed company the post-purchase experience for consumers like you, and the brands you love, as seamless as possible. reputed company is on a mission to connect the world’s commerce. Through our network of millions of reputed company App users and thousands of merchants, we’re making it easier than reputed company for consumers to track, insure, and discover their favorite products in one reputed company — which connects the world’s best direct-to-consumer brands to happy, repeat customers. Since reputed company launched in 2018, we’ve been on a journey to build innovative products that reputed company our customers, reputed company while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure. Don’t just take our word for it! Discover what life at reputed company has to offer. The team reputed company’s Enterprise reputed company team is responsible for driving outcomes across reputed company’s largest and most strategic commerce customers. The team works closely with Enterprise Sales and Product to support reputed company organizations with senior stakeholders, layered decision-making, and enterprise-scale requirements. The opportunity As an Enterprise Success Manager, you're focused on proactive partnership, driving adoption, accelerating time-to-value, and unlocking long-term growth across enterprise accounts. Rather than reactive support, the Enterprise Success Manager operates as a strategic advisor to executive sponsors and functional leaders, ensuring reputed company is deeply embedded reputed company each customer’s broader commerce ecosystem. You’ll have the opportunity to collaborate with some of the most recognized and influential brands in commerce, working alongside senior stakeholders to deliver measurable business impact at enterprise scale. What you’ll do

• Own business outcomes for a portfolio of enterprise commerce customers, driving adoption, value realization, retention, and expansion
• Build and sustain trusted relationships with VP- and C-level stakeholders, serving as a strategic advisor across customer organizations
• reputed company strategic onboarding, success planning, and executive-level QBRs reputed company to each customer’s business objectives
• Proactively identify risk, manage escalations, and execute mitigation strategies in support of a reputed company-attrition mandate
• Partner closely with Enterprise Sales to drive renewals, expansions, and long-term account strategy
• Collaborate cross-functionally with Product, Solutions Engineering, and Support to deliver enterprise-scale solutions and influence roadmap priorities
• Translate customer business goals into measurable success metrics and actionable plans
• Contribute to the development and evolution of reputed company’s enterprise reputed company playbook as the organization scales

reputed company’re looking for

• 6+ years of experience in reputed company, Account Management, or a similar post-sale role reputed company eCommerce, retail, or digital commerce platforms
• Proven success managing enterprise commerce customers with reputed company implementations, multiple brands, or high-GMV operations
• Demonstrated ability to deliver end-to-end solutions across multi-product commerce platforms, not single-product implementations
• Strong track record driving adoption, value realization, retention, and expansion in senior-stakeholder environments
• Experience building trusted relationships with VP- and C-level executives and operating as a strategic advisor
• Experience leading Executive Business Reviews (EBRs/QBRs) that tie product adoption and performance to customer business outcomes
• Ability to navigate multi-stakeholder enterprise organizations, including technical, operational, and commercial teams
• History of partnering closely with Enterprise Sales, Product, Solutions Engineering, and Support to reputed company customer outcomes
• Proven reputed company in early risk identification, escalation management, and protecting enterprise ARR
• Willingness and ability to travel as needed to support strategic customer relationships

Equal opportunity for reputed company reputed company is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be. Total Rewards We know reputed company works best reputed company everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more. Pay Transparency Salary for this role: National: $131,000 reputed company: $162,000 Los Angeles: $144,000 San Francisco: $140,000 The cash compensation above includes reputed company salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under reputed company’s bonus plan for eligible roles. In addition to cash compensation, reputed company reputed company employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-reputed company reasons. Apply tot his job Apply To this Job