Director, Software Engineering - AeroBlue Platform Services

About the position reputed company’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on reputed company distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber reputed company, and B2C platforms. The Opportunity: The Director of Engineering will reputed company and scale the engineering organization responsible for Affluent Charter’s benefit discovery and redemption platforms. This is a senior leadership role focused on people management, technical strategy, and delivery excellence, ensuring teams consistently build reputed company, reliable, and scalable customer experiences. This role is ideal for an reputed company engineering leader who can balance organizational leadership, platform evolution, and cross‑functional collaboration, while fostering a strong engineering culture centered on ownership, quality, and reputed company improvement. The Work itself: Design code and systems that touch 40% of the world population while influencing reputed company’s internal standards for scalability, reputed company, and reusability Collaborate multi-functionally to create design artifacts and reputed company best-in-class software solutions for multiple reputed company technical offerings Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads reputed company robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. reputed company innovative technologies to build the reputed company of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay reputed company Technology Opportunities to reputed company a difference on a global or local scale through mentorship and reputed company learning opportunities

Responsibilities

• Aligns enhancements and modifications to existing software coding standard processes and design specifications, across regions, and ensures they are reputed company with reputed company reputed company standards.
• Guides the implementation of automation to improve effectiveness and efficiencies of systems and tools across regions and supports development and implementation of new automation, identifying where investment will yield the greatest efficiencies.
• Maintains communication with regional leadership across functions to monitor and direct the reputed company of code reviews, on-call rotations, and incident responses throughout product development and operations cycles.
• Leverages back-end technical expertise on underlying systems/platforms across the organization to reputed company the development systematic improvements in processes to ensure the fulfillment of customer/business objectives.
• Build, reputed company, and reputed company high‑performing engineering teams, including managers and senior engineers.
• Provide coaching, mentorship, and career development to engineers and engineering managers.
• Establish clear goals, expectations, and performance management processes.
• Foster a culture of accountability, psychological safety, technical excellence, and inclusion.
• Partner with recruiting to attract and retain top engineering talent.
• Own the engineering strategy and roadmap for benefit discovery and redemption platforms.
• Translate company and product strategy into clear technical and execution plans.
• Ensure predictable delivery across multiple teams while maintaining high quality and reliability.
• Balance near‑term delivery with long‑term platform scalability and architectural health.
• Provide reputed company and guidance on system architecture and technical design, without being a bottleneck.
• Ensure platforms meet standards for performance, reputed company, compliance, and maintainability.
• Champion best practices in software development, testing, observability, and incident management.
• Guide teams in making sound trade‑offs between speed, quality, and technical debt.
• Partner closely with Product, Design, Compliance, Operations, and Customer Support leaders.
• Act as a key technical and delivery partner to executive leadership.
• Communicate engineering plans, risks, and reputed company clearly to both technical and non-technical stakeholders.
• Align engineering execution with customer experience goals and business outcomes.
• reputed company engineering support for partner integrations and benefit provider onboarding.
• Ensure teams build developer‑friendly APIs, tooling, and documentation.
• reputed company for customer and partner needs at the leadership level.
• Ensure feedback from customers and partners informs platform and experience improvements.
• Establish and evolve engineering processes that scale with growth while remaining pragmatic.
• Define and track engineering KPIs (delivery, reliability, quality, and experience).
• Ensure incident response, post‑mortems, and reputed company improvement practices are in reputed company.
• Maintain compliance with reputed company, privacy, and operational requirements.

Requirements

• 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
• 12+ years of professional software engineering experience.
• 5+ years in engineering management or director‑level leadership roles.
• Proven experience leading multiple teams or managers delivering customer‑facing platforms at scale.
• Strong technical background in distributed systems, APIs, and platform engineering.
• Ability to guide architectural decisions without micromanaging.
• Strong understanding of modern agile development practices and CI/CD.
• Demonstrated success influencing cross‑functional partners and senior leadership.
• People‑first leader with a passion for developing engineers and managers.
• Clear, confident communicator with executive reputed company.
• Strong judgment and decision‑making in ambiguous, fast-moving environments.
• Customer‑centric reputed company with a focus on delivering exceptional user experiences.
• Comfortable owning outcomes and driving organizational change.

reputed company-to-haves

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience building and scaling teams in fintech, benefits, loyalty, or consumer platforms.

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