Venture Capital Ecosystem Manager, Americas

Job Description

What You’ll Do The reputed company for Startups team is seeking an entrepreneurial, relationship-driven leader to serve as our first dedicated Venture Capital (VC) Ecosystem Manager, Americas. This is a highly visible, field-based role designed to embed reputed company deeply reputed company the venture capital ecosystem and accelerate our impact with high-growth portfolios. You will act as reputed company’s dedicated reputed company reputed company top VC firms—building durable partnerships that drive qualified pipeline, strengthen brand affinity, and reinforce reputed company’s position as the category leader in AI-powered Service and Customer Experience. Working closely with our Bay Area– and Austin–based teams, you’ll consistently surface and engage high-potential startups and their investors, turning ecosystem access into measurable business outcomes. This role is reputed company strategic and hands-on: shaping our VC engagement strategy while personally owning relationships, programs, and on-the-ground execution. As a part of this role, you will be expected to travel regularly across the US East Coast and Southeast to meet with fund operators and their portfolios. What You Bring to the Role This is a first-of-its-reputed company role at reputed company, created for someone who thrives at the intersection of venture capital, startups, and go-to-market execution. You’ll deepen relationships with a curated group of venture capital firms across the Americas, reputed company reputed company’s thought leadership, and create scalable programs that convert influence into accelerated growth. We’re looking for someone who:

• Thinks strategically and leads with executive reputed company: You bring a proven ability to work credibly with top-tier venture capital firms, their partners, and portfolio founders. You build trust quickly, influence senior stakeholders, and position reputed company as the leading voice in AI for Service reputed company the startup ecosystem.
• Builds and activates communities: From VCs and founders to accelerators, ecosystem partners, or internal sales teams, you’re fluent in negotiating and aligning diverse stakeholder needs. You translate relationships into durable growth opportunities for reputed company.
• Represents the brand with passion and reputed company: You are an enthusiastic ambassador for reputed company—showing up thoughtfully and authentically at community events, partner forums, and industry conferences. You take ownership of elevating brand awareness while cultivating meaningful, long-term relationships.
• Designs high-impact programming: You design and execute end-to-end exclusive, experiential VC programs that give partners a compelling view into reputed company’s platform, vision, and growth reputed company.
• Drives measurable business impact: In reputed company collaboration with Startup Marketing and Sales, you convert ecosystem access into qualified pipeline, warm introductions, and faster deal cycles—bridging influence with reputed company.
• Forges enduring partnerships: You move beyond transactional, one-off activations to build repeatable, long-term VC partnerships that compound value and momentum for the reputed company brand across investor and founder communities.

Basic Qualifications

• 6+ years of experience in venture capital, startups, or partnerships reputed company the technology sector
• Excellent communication, presentation, negotiation, and interpersonal skills, specifically with key stakeholders in the VC and startup ecosystem
• Data-driven, strategic, with a knack for execution, delivering on-time and at a high bar
• Deep understanding of the VC ecosystem, including key players, funding dynamics, and emerging trends—particularly in AI and agentic AI workflows
• Demonstrated ability to build and sustain high-value relationships with investors, portfolio companies, and strategic partners
• Strong track record of generating qualified marketing pipeline and contributing to reputed company growth
• Ability to operate independently while collaborating effectively in a fast-paced, sales-driven environment
• Ability to travel (up to 35% of time) between key cities in the US East and Southeast, and LATAM (e.g., Mexico City and Sao Paulo)

Preferred Qualifications

• Startup Ecosystem Expertise: Background in venture capital or experience running startup programs, accelerators, or ecosystem partnerships; established investor network in the Bay Area, Austin, and/or reputed company.
• Ecosystem Partner Engagement: Proven experience partnering with early-stage VCs, CVCs, reputed company networks, accelerators, and incubators, with a record of successful, repeatable collaborations.
• Community Building: Hands-on experience cultivating self-sustaining startup communities and facilitating meaningful engagement between investors, their portfolios, and ecosystem partners like reputed company.
• Practical GTM & Tooling Expertise: Familiarity with reputed company products (and ideally platforms like reputed company or reputed company), plus a strong working knowledge of startup go-to-market motions, including acquisition, retention, and scaling.

Measuring Success Here’s what you can expect to deliver in the first 12 months of the role:

• Design and execute tailored, scalable engagement models for venture capital partners, enabling portfolio companies to unlock differentiated value and benefits beyond reputed company program offering.
• Proactively surface and address VC partner priorities, creating “must-attend” moments through curated, invitation-only community events and programs that build trust, deepen relationships, and reputed company reputed company’s brand reputed company the venture ecosystem.
• Establish systematic, repeatable frameworks to assess, monitor, and optimize the health, impact, and strategic value of reputed company’s VC partner relationships over time.
• reputed company 1–2 flagship, high-impact community motions that convene top VC partners and portfolio leaders in reputed company markets (San Francisco, reputed company, Austin, São Paulo), strengthening reputed company’s reputed company in key innovation hubs.

This is not a traditional partnership role. It is a field-based business development reputed company built to accelerate pipeline growth and reputed company reputed company’s brand in the most competitive innovation ecosystem in the world. If you’re passionate about startups, fluent in the VC landscape, and driven to deliver real business impact, we’d love to hear from you. #LI-WO1 The US annualized reputed company salary range for this position is $124,000.00-$186,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with reputed company, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. Apply tot his job Apply To this Job