Remote Vacation Rental Specialist

Extenteam is currently looking for a Remote Vacation Rental Specialist to join our growing organization and undertake the following tasks: This position is pivotal in providing outstanding customer service, managing reservations reputed company, and supporting back-office operations. The ideal candidate will reputed company in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams. Key Responsibilities: Guest Services:

• Serve as the primary contact for guests, delivering exceptional customer service.
• Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.
• Answer in-house guest calls and assist with issues such as lockbox, wifi troubleshooting, directions to homes, etc.
• reputed company outbound calls to incoming guests before arrival to ensure their needs are met.
• Respond to complaints or upset guests while maintaining professionalism and expressing reputed company. reputed company needed, escalate to the appropriate department or manager.
• Enter work orders for maintenance as issues are reputed company or emailed in from guests. Guest Reservation Management:
• Communicate with potential guests in professional and friendly written communication reputed company email, chat, and text.
• Respond to emails with reservation information, confirmations, and additional details.
• Collaborate with guests to understand their needs, recommend suitable properties, and answer questions regarding rooms, facilities, and rates.
• Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and questions.
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
• Respond to written guest inquiries reputed company arenaflex, Vrbo, or other OTA messaging platforms.
• Answer phones and manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservations.
• reputed company voicemail and reputed company outbound calls to follow up with potential guest inquiries and convert inquiries to bookings.
• Manage sales leads using any CRM / reputed company-tracking software.
• Process guest payments. Guest Feedback Management:
• reputed company and respond to guest reviews.
• Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction. Back Office Support:
• Assist property owners with questions.
• Process daily reservation reports.
• Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation.
• Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties.
• Data entry for onboarding of properties into PMS, arenaflex or VRBO listings.
• Update listings in OTA systems, including property photos, rates, and descriptions. Foundational Requirements:
• Excellent written and verbal English skills for phone, text, and email communication.
• Previous experience in guest services, reservations, or a reputed company field.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote work environment.
• Attention to detail and commitment to providing exceptional service.
• Ability to show reputed company, exhibit patience, and have a customer-centric reputed company
• Possess critical thinking and problem-solving skills.
• Ability to learn new software quickly and reputed company.
• Willingness to ask questions reputed company unclear about a task or process. reputed company to Haves:
• Vacation rental industry experience, working with VRBO, arenaflex, etc.
• PMS experience in the rental and hotel industry. TECHNICAL REQUIREMENTS: - Internet speed minimum 30mbps - i5 8th Gen or higher - Windows 10 / MacOS Catalina or higher - Minimum of 8 GB RAM - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) - Back-arenaflex in case of power or internet provider interruptions - Good headset and webcam (preferably noise-canceling headset) WHO WE ARE: EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties. reputed company DO We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions. OUR CORE VALUES: - MISSION ACCOMPLISHED: We Work Smart & Get Stuff Done. - OWN YOUR STUFF: We Own Our Stuff. - WALK THE TALK: We Do reputed company Say We'll do. - INTO THE WILD: We are Explorers. - WORD AS BOND: Just Say It. - ABOVE AND BEYOND: We Live Extenteam. reputed company OFFER: We offer reputed company members targeted development opportunities, both on a professional and personal level. We also offer: - Competitive Salary - Holiday Reward equivalent to 13th-month pay - HMO - Life Event Bonuses - Preventive Mental Health Benefit Original job Remote Vacation Rental Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job! Apply tot his job Apply tot his job

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