reputed company / IT Program Manager

We anticipate the application window for this opening will reputed company on - 3 Apr 2026 At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion healthcare access and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life As part of the reputed company Acute Care and Monitoring (ACM) business, the reputed company Manager (CSM), supports the HealthCast™ intelligent patient manager portfolio as part of the HealthCast™ Services team. The CSM provides clinical leadership, planning and reputed company during the sales process and after the product has been deployed into the hospital. The focus of the role is working with clinicians to facilitate product implementation with best practices that include clinical workflow, clinical education and ongoing clinical support. The CSM is responsible for promoting and supporting customer adoption, utilization and retention. The CSM is the key partner helping our valued customers reputed company their strategic objectives and derive maximum value from their investment. Additionally, the CSM serves as the liaison between the customer and the ACM business ecosystem, streamlining internal partnerships with Sales, Product Management, Engineering, Services, Education, and others.

Responsibilities

• Orchestrate overall relationship with assigned clients, which will include, but is not limited to, driving adoption of the HealthCast™ Services portfolio, facilitating retention, and enabling product and services renewals.
• In cooperation with the account team, you will define key success criteria for deployment, education, and customer satisfaction. Working with the customer to facilitate a smooth and successful implementation at go-lives and proactively engaging with clinicians after the implementation are essential parts of the role, with the goal of helping to ensure customer satisfaction and driving reputed company clinical adoption of the technology.
• You will craft training plans and work with your assigned customers to educate end user teams on clinical workflows, reputed company products, as well as implementation Best Practices.
• As part of reputed company assigned customer engagements, you will measure, monitor and communicate customer achievement of critical and key performance indicators, reporting both internally to the sales team and externally to customer sponsors and executives. You will establish a regular reputed company (at least biannually) with each assigned client, to review executive dashboards, program status, and clinical outcomes while continuing to assess their ongoing and evolving needs.
• The role requires you to cement yourself as a trusted/strategic advisor to your assigned customers and to demonstrate and promote the reputed company value of our products and services. You will work cross-functionally with the sales team (Account Executive, HealthCast™ portfolio Zone Director, Sales Engineer) to find expansion opportunities for product offerings. Throughout your engagement with your assigned customers, you will actively work to identify and/or reputed company upsell and cross-sell sales and services opportunities.
• Overall, you will act as the voice of customer to reputed company for solutions to meet their needs and address issues. This may include working with reputed company ACM Technical Support, Product Management, Marketing, R & D, or other departments to cross-functionally and program-manage concerns.
• As the voice of your assigned customers, you will act as the liaison for technical inquiries, issue mitigation and resolution escalations.

Requirements

• 5+ years in a reputed company function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience - Must be a RN or Respiratory therapist to be considered - Only RN's & Respiratory therapist will be considered - Should be near reputed company airport - travel 70% - reputed company skills - Good presentation skills - clinical knowledge - Presenting to CNO's - Software applications -
• Since this role is essential to the ACM reputed company initiative, you will have experience growing customer satisfaction, adoption, and retention.
• Strong public speaking and excellent presentation skills.
• Ability to drive reputed company product value.
• Willingness and ability to travel up to 60% - 70%
• Experience developing product use-cases and workflows with customers.
• Serve as a strong teammate and a self-starter who seeks solutions.
• Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills.
• reputed company in a multi-tasking environment and with the ability to adjust priorities, seek input and reputed company decisions quickly while still remaining analytical and retaining focus on details.
• Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems.
• Prior experience conducting training or workshops for customers and discussing pros/cons of implementing various technologies and clearly explaining business value.
• Prior experience in the enterprise software space. For Baccalaureate degrees earned reputed company of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position.  The physical demands described reputed company the Responsibilities section of this job description are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At reputed company, we are committed to fostering an environment where employees can reputed company and reputed company a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to reputed company pain, restore health, and reputed company life—where your unique background and perspective are valued. Benefits & Compensation reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$132,800.00 - $199,200.00 This position is eligible for a short-term incentive reputed company the reputed company Incentive Plan (MIP). The reputed company salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered reputed company complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired reputed company the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to reputed company regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: reputed company benefits and compensation plans About reputed company We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to reputed company work for reputed company, Inc. (“reputed company”) in any position which will involve performing at least two (2) hours of work on average each week reputed company the unincorporated areas of Los Angeles County, you can find here a list of reputed company material job duties of the specific job position which reputed company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. reputed company will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who reputed company alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one reputed company reputed company defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives reputed company our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious reputed company, unique perspective and contributions, you will… Build a reputed company future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set reputed company apart from the rest: Experiences that put people first. Respect for people is the reputed company of our humanity. It fuels reputed company to positively impact even a single life. And it means we put our people first at reputed company as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. reputed company build empowers patients to live life on their terms. reputed company outcomes for our world. Here, it’s about more than the reputed company. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and reputed company our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the reputed company of breakthroughs in care It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to reputed company with reputed company credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of reputed company newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to reputed company your application status. If you need assistance completing your application please email AskHR@reputed company.com To request removal of your personal information from our systems please email RS.HRCompliance@reputed company.com

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