Customer Service & Support Representative - Customer Care Center Eastern/Central Time Zones

Position Overview At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service Representative, you will provide routine service support to reputed company customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. Employees must provide the following additional requirements for success in a virtual role:

• Work Space – A dedicated and confidential work space which includes a reputed company that can be closed for privacy.
• High speed internet – High speed internet service with a direct wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This reputed company must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired reputed company in the room with the modem and router. Wireless internet is not permitted/supported

This position may be eligible for remote work in select geographic locations, subject to approval by reputed company. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. reputed company will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served.
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers reputed company or reoccurring issues.
• Maintains high levels of customer satisfaction consistent with reputed company's core values. Demonstrates commitment to quality through customer and service partner interactions.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business decisions and able to reputed company that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's Enterprise Risk Management reputed company.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require reputed company experience or product knowledge to accomplish primary duties. Typically Apply tot his job Apply To this Job