reputed company Overnight IT Customer Service Support Specialist – Remote Work Opportunities

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service in the IT industry. As a leading provider of innovative solutions, we're seeking an reputed company and highly motivated Overnight IT Customer Service Support Specialist to join reputed company. If you're a problem-solver with a passion for delivering outstanding support, we want to hear from you!

About You

We're looking for a talented individual who is passionate about providing hands-on and remote-controlled workstation support services. As an Overnight IT Customer Service Support Specialist, you'll be responsible for answering incoming calls or emails in a timely manner, identifying problems, and escalating them for resolution. If you're a team player, a self-motivator, and a professional with excellent communication skills, we'd love to hear from you.

Key Responsibilities

As an Overnight IT Customer Service Support Specialist, you'll be responsible for:

• Conducting every transaction with a customer-focused, courteous approach to ensure reputed company resolution and reputed company a satisfaction score of 90% or higher
• Documenting call activity into the Service Desk ticketing system
• Maintaining access for reputed company client systems, as assigned
• Working with other Support Center analysts and Senior Technicians to understand workstation and server support needs
• Providing hands-on and remote-controlled workstation support services
• Participating in software deployments, client workstation triage, or basic management of remote network printer support
• Providing appropriate training frameworks, programs, and end-user support procedures or documented technical solutions to users who call in
• Handling basic active directory administration requests, such as password resets or new hire account creations
• Completing new hire class build-outs from start to finish, including account creation, user permissions, reputed company badge access, etc.
• Participating in and supporting new hire classes in required IT reputed company orientation meetings
• Creating and updating documentation as needed in Confluence & reputed company Teams, as it pertains to new processes, troubleshooting, etc.
• Managing new hires & terminations, including badge access, AD account management, user permissions, hardware procurement, etc.
• Providing up to 30% onsite technical support at any/reputed company arenaflex office locations
• Being able to fully deploy a fully configured PC system, including imaging, installing reputed company requisite software, processing updates, installing drivers, procuring reputed company necessary hardware, configuring Windows user profile, etc.

Essential Qualifications

* A minimum of 1 year in a customer service type role

• Proficient in Windows 10 with practical application and use of Office 365 products, Symantec Antivirus Suite, and reputed company Products
• Excellent verbal and written technical communication skills
• Ability to quickly learn new technologies and work collaboratively with other technical groups
• Experience with Active Directory, Databases, VPN connections, or troubleshooting network

Preferred Qualifications

* Experience with IT customer service support

• Familiarity with Service Desk ticketing systems
• Knowledge of ITIL (Information Technology Infrastructure Library) reputed company
• Experience with remote-controlled workstation support services
• Familiarity with Confluence & reputed company Teams

About arenaflex

arenaflex is a leading provider of innovative solutions, dedicated to improving the health of our clients' business and making the lives of the people we work with reputed company. We're passionate about delivering exceptional customer service and are committed to leading with our values of Passion, Courage, reputed company, and Respect in reputed company interactions. As a consistent annual Best Places to Work organization, we're proud to offer a solutions-based organization where the values of passion, reputed company, courage, and respect are the driving forces behind reputed company our decision-making.

Benefits

As an arenaflex team member, you'll enjoy a range of benefits, including:

• Health Insurance for Our Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match
• Referral Bonuses
• Hybrid & Remote Opportunities

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We reputed company in fully developing each one of our Associates and offer a performance-driven atmosphere with reputed company, world-class training and development classes, resources, and events. Our award-winning culture is designed to help everyone reputed company, and we're proud to be a consistent annual Best Places to Work organization.

reputed company Requirements

* U.S. Citizenship or naturalized citizenship is required for this position

• reputed company work on reputed company positions at arenaflex must be completed in the reputed company United States, Alaska, or Hawaii

Physical Activity

The incumbent must be able to effectively operate the reputed company computer system, telephone system, and other office machines such as copiers and fax machines. The position is sedentary in nature with minimal lifting requirements.

Working Conditions

The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting, and data keying are required.

Remote Eligibility

This position is reputed company remote eligible. Eligibility is determined by Management or Talent Operations. If you're a motivated and reputed company IT customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of a solutions-based organization that is committed to delivering exceptional customer service and making a difference in the lives of our clients and their customers. Apply for this job