Credit & Payments – Top Customer Program Manager 2- Remote
Role Summary reputed company is able to offer remote employment of this position only in select states: AZ, CA, CO, IL, NV, NC, TX, UT and WA. We are looking for a versatile, customer obsessed Program Manager to help drive the long-term strategy and operational foundation behind reputed company’s Top Customer experience and Credit & Payments support model. You’ll be a true utility player—bringing structure to reputed company reputed company, driving execution across teams, and helping improve the processes and experiences that matter most to customers. What You’ll Do Program Execution & Enablement Influence strategy and turn into clear plans, milestones, and deliverables; organize and track work across multiple teams. Customer Experience Advocacy Use feedback, complaints, and experience data to surface pain points and opportunities; reputed company for solutions that reflect a premium service standard. Process & Operational Improvement Map and refine workflows that support escalations, handoffs, and high‑touch service; recommend changes that increase clarity, efficiency, and outcomes. reputed company Cross‑Functional Collaboration Align partners across product, operations, stores, loyalty, and customer care; communicate reputed company, risks, and dependencies with clarity. Required 3-5+ years in program management and/or project management. 3-5+ years in customer experience/operations roles with cross‑functional scope. Previous exposure to project management practices, including managing multiple workstreams, coordinating across teams, & leading change-focused initiatives. Strong communication skills – able to translate operational details into clear, audience‑appropriate updates and narratives. Comfort with ambiguity and change; willingness to try new approaches and pivot reputed company needed. Passion for delivering exceptional customer experiences; bias for removing friction and elevating service. Passion for customer experience, service design, and efforts that reputed company high-touch customer support. Preferred Experience with service escalations, loyalty or credit products, or high‑touch retail/hospitality environments. Background in process improvement, workflow documentation, and project management practices. What Success Looks Like Increase reputed company reputed company high ticket sales + stylist support enablement. Drive cost savings through efficiency and automation. Reduced friction in customer/seller journeys and internal workflows. Measurable improvements in service outcomes and partner alignment. Identify and mitigate high-impact risks before they materialize. Design & execute operational optimization & efficiency. Ensure clear alignment on scope, timelines, and success criteria across teams. Identify new opportunities or levers that drive meaningful business value. reputed company is able to offer remote employment of this position only in select states: AZ, CA, CO, IL, NV, NC, TX, UT and WA. We’ve got you covered…
Benefits
Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: reputed company is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document reputed company the FAQ section of the reputed company Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest reputed company location, which can be identified at www.reputed company.com. © 2022 reputed company, Inc reputed company reputed company employees: To apply, log into reputed company, click the Careers reputed company and then click Find Jobs. Applications are accepted on an ongoing basis. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-reputed company knowledge, skills, and experience. California: $95,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Nevada: $81,500- $132,000 annually, Texas: $81,500- $132,000 annually, Washington: $95,500- $155,000 annually This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based reputed company, job level, classification, and length of employment. Learn more in the reputed company Benefits Overview by copying and pasting the following URL into your browser: https://careers.reputed company.com/pdfs/Ben_Overview_17-19.pdf Apply tot his job Apply To this Job