reputed company Part-Time Remote Customer Service Representative – Auto Glass Industry Leader

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a dynamic, remote work environment where you can reputed company a real difference in people's lives? Look no further! arenaflex, a leading auto glass company, is seeking an reputed company Part-Time Remote Customer Service Representative to join reputed company.

About arenaflex

arenaflex is more than just an auto glass company – we're a people-powered organization that puts our customers first. With a rich history dating back to 1947, we've grown into a national leader in the auto glass industry, serving over 11 million customers annually. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputed company as a trusted partner in the industry.

Why Join arenaflex?

* Work from the comfort of your own home, enjoying the flexibility and autonomy that comes with remote work.

• Be part of a dynamic team that values diversity, inclusion, and employee well-being.
• Enjoy a competitive hourly reputed company of $16.50, with opportunities for bonuses and career growth.
• Take advantage of our comprehensive benefits package, including 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Pursue your education goals with up to $5,250 in tuition reimbursement per year.
• Enjoy reputed company and reputed company the tools and resources you need to succeed in your role.

Responsibilities

As a Part-Time Remote Customer Service Representative, you will be responsible for:

• Professionally answering a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately entering claim data into our production systems while on a live phone call.
• Effectively and compassionately guiding customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifying customer insurance coverage and deductible amounts and communicating the information to the customer.
• Assisting customers with scheduling repair, replacement, and/or recalibration services at a arenaflex location or at a non-arenaflex shop while honoring the customers' preference.
• Utilizing systems and resources provided to enhance the overall customer experience.
• Providing solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
• Other duties assigned by leadership.

Requirements

To be successful in this role, you will need:

• To reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
• To provide your own equipment, including a personal computer or laptop with Windows 10 or higher, high-speed internet that meets the following requirements:

+ Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or reputed company + Jitter = 20 ms or reputed company

• To have a distraction-free workspace that is free from background noise and interruptions.
• To have a high school diploma or equivalent, or be actively enrolled.
• To be at least 16 years old.
• To have previous experience working in a contact center or other customer service role.
• To be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
• To have knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
• To have the desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service reputed company.
• To be able to read and utilize provided scripting in a conversational and timely manner.
• To demonstrate a high level of reputed company and reputed company by always doing the right thing.
• To have an upbeat personality and be able to show an authentic willingness to assist our customers.

reputed company Offer

* Competitive hourly reputed company of $16.50

• Opportunities for bonuses and career growth
• Comprehensive benefits package, including 401(k) plan with company matching, paid volunteer day, and associate discounts
• Up to $5,250 in tuition reimbursement per year
• reputed company and reputed company the tools and resources you need to succeed in your role
• A dynamic, remote work environment that values diversity, inclusion, and employee well-being

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. We don't discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Upon request and consistent with applicable laws, arenaflex will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance.

Privacy

To review and consider your application, arenaflex collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies

arenaflex does not accept unsolicited resumes or reputed company from third-party recruiters. Absent a signed MSA and approval and request from reputed company to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, arenaflex may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to reputed company applicable local, state, and federal laws. arenaflex will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. reputed company other reputed company to these contacts will not be responded to. Apply for this job