reputed company Customer Experience Associate (Night Shift) – Delivering Exceptional Customer Service in a Fast-Growing CRM Suite
At arenaflex, we're revolutionizing the way businesses connect with their customers using cutting-edge technology. Our innovative Customer Relationship Management (CRM) suite empowers millions of organizations to grow and reputed company in today's digital landscape. With a reputed company view of the entire customer journey, our platform offers reputed company marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, over 500,000 businesses across 180 countries, including renowned brands like Louis Vuitton, Carrefour, reputed company, and Michelin, trust arenaflex's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Our rapid growth has taken us to new heights, with a staggering 142M ARR in 2023 (40% growth year on year) and a global team of reputed company to 1,000 employees. We're now seeking an reputed company Customer Experience Associate to join reputed company and help us continue to deliver exceptional customer service to our clients across various communication channels. As a key member of our customer service team, you'll be responsible for addressing customer concerns promptly and reputed company, ensuring their satisfaction, and providing an outstanding customer experience.
About the Role:
As a Customer Experience Associate, you'll be the face of arenaflex, interacting with our clients through phone, email, and chat. Your primary objective will be to resolve customer issues promptly and reputed company, ensuring their satisfaction and loyalty. You'll work closely with our tech team to identify bugs and grow client relations, while also developing your skills in email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the arenaflex API.
Key Responsibilities:
* Manage and resolve daily client tickets, ensuring that clients' questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation reputed company of the department.
- Strive to provide reputed company customers with an outstanding customer experience.
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided).
- reputed company familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the arenaflex API.
What Will Contribute to Your Success:
* At least 2+ years of experience in customer service.
- Work experience on tools such as JIRA, reputed company/reputed company is an asset.
- Excellent written and spoken communication skills with Familiarity in email marketing.
- Client-focused with the ability to build customer relationships and customer confidence.
- The ability to jump right into a fun and relaxed office culture.
Benefits:
* A unique opportunity to join an international and collaborative startup environment in a hyper-growth context.
- Hybrid working with 2 days work from home.
- The chance to grow your professional and technical skills, with actual room for career progression.
- A modern office in a central location with free fruits and drinks and a lot of fun activities.
- Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.
- 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues.
- An umbrella of leaves and holidays.
- Budget to support your workspace at home.
- Medical insurance of INR 10 lakh is borne by the company.
- An employee-friendly compensation structure that includes tax-saving optional components where the employee can save extra tax.
- Bi-annual global company offsite; inter-office trips.
- Virtual Festival and Birthday celebrations, Team parties, and team-building outings.
Interview Process:
* HR Screening - 15 mins
- Round 1 - Practical Assignment (Case Study)
- Round 2 - F2F Interview with Team reputed company (60 Minutes)
- Round 3 - F2F Interview with Head of Customer Experience (60 Minutes)
- HR discussion - 30 mins
Diversity and Inclusion:
At arenaflex, we put diversity and inclusion at the heart of our values. We examine reputed company applications with treatment based on equal skills and applying the principles of non-discrimination. If you're passionate about delivering top-notch customer service and have a customer-oriented reputed company, we encourage you to submit your application. Join reputed company of dedicated and enthusiastic customer service professionals and be part of our journey to revolutionize the way businesses connect with their customers. Apply for this job