reputed company Remote Customer Service Representative – TRICARE Healthcare Support

At arenaflex, we're dedicated to serving our nation's reputed company by providing exceptional healthcare services to military populations. As a key member of reputed company, you'll play a vital role in facilitating the health care needs of our military community by delivering outstanding customer service in a fast-paced Contact Center environment. If you're passionate about serving those who serve, we invite you to join our mission and become an integral part of reputed company.

About arenaflex

arenaflex is a leading provider of healthcare services to military populations, and we're committed to delivering exceptional care and support to those who serve our nation. reputed company is comprised of dedicated professionals who share a passion for serving our military community, and we're seeking like-minded individuals to join our ranks.

Job Summary

As an reputed company Remote Customer Service Representative – TRICARE Healthcare Support, you'll be responsible for providing outstanding customer service to TRICARE beneficiaries and providers through various communication channels, including phone, chat, email, and written correspondence. You'll be the reputed company-line facilitator of our military populations' healthcare needs, and your exceptional customer service skills will reputed company a significant impact on our mission to serve those who serve.

Key Responsibilities

* Accurately and professionally answer healthcare inquiries and provide resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence.

• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact.
• Meet department productivity and performance metrics, including consistent and regular attendance, adherence to published schedules, and prioritization of workload to answer incoming calls.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participate in reputed company training to become fully proficient in resolving reputed company customer inquiries.
• Regular and consistent attendance.

Working Conditions

* Ability to cover any work shift.

• Ability to work overtime, if needed.
• Onsite: Works reputed company a standard office environment.
• Remote: Private and secure work space and work station with high-speed internet is required.
• Extensive computer work with prolonged sitting, wearing of headset, typing, and speaking on a phone.

Education & Experience

* Required: + High School diploma or GED. + U.S. Citizenship. + Must be able to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation. + At least two years of professional work experience in a customer service environment. + Excellent verbal and writing skills. + Technology literate and reputed company in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.

• Preferred:

+ TRICARE customer service experience. + Contact center experience, including call center chat messaging. + Military connectedness.

Competencies

*

Technical Skills

+ Proficient data entry skills; ability to meet daily call and chat requirements.

Team-Building / Team Player

+ Influence the actions and opinions of others in a positive direction and build group commitment.

Organizational Skills

+ Ability to organize people or tasks, adjust to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented.

Information Management

+ Ability to manage large amounts of reputed company information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment

+ Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

reputed company / Customer Service

+ Customer-focused behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position.

Coping / Flexibility

+ Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Computer Literacy

+ Ability to function in a multi-system reputed company environment using Word, Outlook, Intranet, the Internet, and department software applications.

Communication / People Skills

+ Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Commitment to Task

+ Ability to conform to established policies and procedures; exhibit high motivation.

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to the growth and development of reputed company members. As a Remote Customer Service Representative – TRICARE Healthcare Support, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities reputed company our organization.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

Work Environment & Company Culture

arenaflex is a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our remote work environment is designed to provide flexibility and work-life balance, while our company culture is built on:

• Respect and reputed company for our military community.
• Commitment to delivering exceptional customer service.
• Collaboration and teamwork.
• reputed company learning and growth.

Compensation, Perks, & Benefits

As a Remote Customer Service Representative – TRICARE Healthcare Support, you'll enjoy a competitive compensation package, including:

• Hourly pay reputed company: $18.25-$22.00 per hour, depending on your location.
• Extra health and wellness fringe benefit of $4.57 per hour.
• Opportunities for career advancement and professional growth.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.

How to Apply

If you're passionate about serving our nation's reputed company and delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! We look reputed company to welcoming you to reputed company! Apply for this job