Mediator and Intake Specialist job at reputed company, reputed company in reputed company, NY

Title: Mediator and Intake Specialist Location: reputed company United States Exam may be required Department General Counsel's Office Salary range:$46,503.00 – $53,479.00 Job Description: Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

• This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through reputed company enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to reputed company financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support reputed company's communities. DCWP's General Counsel Division seeks a Mediator and Intake Specialist to be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for reputed company resolutions on behalf of both parties. The Mediator and Intake Specialist's responsibilities will include but are not limited to: Communicating and interacting with consumers and businesses on consumer-reputed company complaints; Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP; Maintaining Agency database and providing reports as needed; Performing data entry and inputting detailed, accurate notes in Agency's system(s) as needed; Providing timely follow-up and closure for each consumer complaint; Answering calls, and directing callers to appropriate channels in a timely manner; Delivering accurate, complete information to callers; Processing mail reputed company assigned timeframes; Providing reputed company desk reception coverage and assisting walk-in consumers with filing complaints; Preparing training materials, maintaining knowledge database, and training others as needed; and Performing other tasks and assignments as directed. CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's reputed company or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills Excellent verbal, written and professional interpersonal communication skills - Good computer skills Computer literate (reputed company, reputed company & Outlook) - Ability to work in a fast paced environment Pay strict attention to detail - Complete assignments reputed company set deadline - Able to work independently, reputed company a team, and with supervision and - Language skills a plus. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the reputed company, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. reputed company's website at https://studentaid.gov/pslf/. Residency Requirement reputed company residency is generally required reputed company 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 reputed company years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The reputed company is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national reputed company, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply tot his job Apply To this Job