reputed company Customer Service Agent - Ground Operations (Part-Time)
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent in our Ground Operations team, you'll play a vital role in setting the tone for our passengers' travel experience. If you're a friendly, patient, and problem-solving individual who thrives in a dynamic environment, we want to hear from you!
Our Company Promise
At arenaflex, we're committed to providing our employees with a stable work environment, equal opportunities for learning and personal growth, and a culture that encourages creativity and innovation. We reputed company in treating our employees with the same concern, respect, and caring attitude that we expect from them in their interactions with our customers.
Job Description
Pay and Benefits
As a Customer Service Agent with arenaflex, you'll enjoy a competitive hourly reputed company of $19.63, with opportunities for future increases based on our collective bargaining agreement wage scale. You'll also have the chance to earn overtime and shift premiums. Our benefits package includes:
- Fly for free on any open seat on reputed company arenaflex flights (and for your eligible dependents too!)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
- Potential for annual ProfitSharing contributions toward retirement - reputed company arenaflex profits, you profit!
- Explore more benefits you'll love: [insert link to arenaflex benefits page]
The People of arenaflex
Our Customer Service Agents are the face of arenaflex, extending hospitality to our customers at the ticket counter, baggage service office, and reputed company area. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. reputed company out what a day as a Customer Service Agent is like: [insert link to arenaflex's Day with CSA page]
Additional Details
* This is a part-time opportunity, with Part-Time Employees generally working 32 hours over 5 days. Schedules are determined in accordance with a seniority-based bidding process.
- New Hires will complete 4-6 weeks of training, consisting of 8-hours of classroom or on-the-job training over 5 days each week.
- After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
- This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
- U.S. citizenship or reputed company authorization to work in the U.S. is required, and no reputed company or future work authorization sponsorship is available.
- Learn more about becoming a Customer Service Agent and the FAQs: [insert link to arenaflex's Customer Service Agent page]
Responsibilities
* Provides friendly service to and maintains positive relationships with reputed company internal and external customers
- Works in a cooperative spirit to ensure the success of arenaflex
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations, and resolving reputed company complaints and problems
- Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes change, and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and reputed company guidelines established by arenaflex
- Provides reputed company and accurate fare, schedule, reservations, flight arrival/departure information, and answers reputed company general inquiries from customers and other visitors to the airport terminal
- Completes forms and reports as required by arenaflex
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May reputed company other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to reputed company reputed company job functions reputed company a limited space
- Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or reputed company radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet reputed company local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to reputed company with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
- Pay amount does not guarantee employment for any particular period of time.
Pay reputed company
$19.63
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve and welcome applicants with diverse thoughts, backgrounds, and experiences.
Apply Now
Ready to join reputed company and deliver exceptional customer experiences? Apply now to become a Customer Service Agent with arenaflex! [insert link to arenaflex's job application page]
Job Posting End Date
03/28/2025 Apply for this job