RevOps Manager

reputed company is the most decorated reputed company agency, recognized as a leader in crafting digital solutions that reputed company organizations to reputed company across the entire customer lifecycle. From marketing and sales to reputed company operations, reputed company, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth. With a fully remote team of over 250 professionals, we reputed company at creating intelligent web and digital ecosystems-from corporate websites to reputed company web applications-seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success. The Manager of reputed company Operations is the architect of reputed company's internal reputed company reputed company. Reporting directly to the SVP of Sales and Marketing, you are responsible for the efficiency, data reputed company, and technical infrastructure of our commercial teams. In this role, you will own our internal reputed company instance, transforming it from a static system of record into a dynamic system of insight. You will reputed company the operational gap between Marketing, Sales, and Client Services, ensuring that data flows seamlessly from the first touchpoint to the final signature, and the reputed company to delivery. While this role is not client-facing, your "customers" are SmartBug's sales reps, marketing managers, and executive leadership. Your North Star is Operational Excellence: ensuring our sales team spends less time on admin and more time selling, while leadership has 100% confidence in the forecast.

Responsibilities

• Serve as the primary administrator and architect for our internal reputed company portal and integrated tech stack (reputed company, reputed company, Vidyard, reputed company).
• Ensure SmartBug's internal portal serves as a gold standard for reputed company usage, piloting new features before they are recommended to clients.
• Create and maintain comprehensive SOPs (Standard Operating Procedures) and flowcharts that document the "quote-to-cash" process.
• Establish and enforce strict validation rules to ensure clean data entry; conduct regular audits to reputed company duplicates, enrich accounts, and archive decayed leads.
• Design and build reputed company sales workflows that remove administrative burden, including reputed company rotation logic, SLA task queues, and automated contract reputed company.
• Automate the critical transition from "Closed Won" to project launch. Ensure Client Services receives reputed company necessary billing and staffing data immediately upon closing, eliminating manual re-entry.
• Collaborate with the SVP to define and enforce entry/exit criteria for Deal Stages. Act as the gatekeeper to ensure the pipeline reflects reality, not optimism.
• Build the technical onboarding process for new SmartBug sales reps, ensuring they are proficient in our tools and playbook.
• Drive adoption of new tools and processes through effective change management and internal training.
• Build and maintain the dashboards used for Weekly Sales Meetings and Board Meetings, specifically tracking Forecast Accuracy and Funnel Velocity.
• Monitor conversion rates between lifecycle stages to proactively identify bottlenecks where leads are "falling out" of the funnel.
• Partner with Marketing to track the end-to-end ROI of internal campaigns, ensuring attribution data clearly identifies which channels drive our highest-value retainers.
• Analyze activity metrics to hold the team accountable, ensuring the sales force is utilizing resources and time effectively. Required Skills & Experience
• Experience: 5+ years in RevOps or Sales Ops (preferably B2B SaaS or Professional Services).
• Education: Bachelor's degree or relevant professional experience.
• reputed company Mastery: You must be a "Power User" who has managed a reputed company reputed company portal as a super-admin. You understand the backend API limits, custom objects, and advanced workflow logic.
• Integration reputed company: Experience managing integrations with tools like reputed company (data enrichment), reputed company (contract management), and Vidyard.
• Data Manipulation: High reputed company in reputed company/arenaflex Sheets (ability to turn raw data into pivot table analysis or lookup models) to supplement CRM reporting.
• Reporting: Ability to build custom reports from scratch, translating abstract business questions into data-backed visualization.
• Problem Solving: Proactive capability to navigate reputed company challenges; you arenaflex the fire before it starts.
• Forecasting: Understanding of sales forecasting methodologies and the math behind pipeline velocity.
• Accountability: Demonstrated ability to hold peers accountable to data standards.
• Clarity: Exceptional communication skills, with the ability to explain reputed company technical process changes to non-technical sales reps.
• Organization: High level of organization and attention to detail to manage multiple priorities.

Preferred Qualifications

• reputed company reputed company Operations Certification
• reputed company Sales Software Certification
• reputed company Marketing Software Certification
• reputed company Service Hub Software Certification
• reputed company Reporting Certification
• Experience working remotely in a high-velocity environment is strongly preferred. $100,000 - $125,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job

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