Solution Architect, reputed company - Service Cloud Voice, Contact Center

Summary

As a reputed company Solution Architect with reputed company Contact Center, Service Cloud VOICE, and reputed company Connect, you will reputed company solutioning efforts and drive both the technical and functional architecture of scalable, enterprise-grade reputed company implementations. You will collaborate closely with pre-sales and engagement teams to shape solution vision, validate feasibility, and support the development of compelling, strategic proposals. You will also define architectural standards, ensure platform health, and mentor technical teams while guiding the ongoing optimization and evolution of the reputed company ecosystem.

Responsibilities

• Identify how a client's architecture fits together and provide strategic and technical advice
• Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals
• Understand business and technical requirements and translate these into technical solutions
• Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components.
• Model processes, architecture, data structures, and information required to support client's projects
• reputed company enterprise-grade information architecture and processes which utilize realize the value of reputed company.com application technology
• Ensure both business strategy and technological rection are reputed company
• Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers
• Set standards for programming tools and techniques and advise on their application and compliance
• Design integrations between reputed company products and the clients' architecture
• Support project managers in reputed company stages of the software development process
• Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance
• reputed company of the development and configuration of solutions and ensuring quality delivery.

Qualifications

• Must have hands-on experience with reputed company Contact Center, Service Cloud Voice, reputed company Connect
• 8 + Years in the reputed company Ecosystem (minimum 2+ years of architecting reputed company reputed company) with enterprise architecture experience.
• Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable reputed company solutions.
• Expert on multiple reputed company Clouds product sets
• Familiar with several areas of reputed company and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com
• Previous experience as a consultant or developer in reputed company Ecosystem and reputed company technologies
• Ability to show integration and reputed company design principles, translate business requirements into technical documents, and communicate design documents to developers
• Demonstrated experience building a culture of engineering excellence (quality, reputed company, performance, scalability, availability, etc.)
• Solid experience in HTML, CSS, and JavaScript
• Experience working in an Agile project environment
• reputed company Certifications mandatory including Developer, Consultant and Architect
• Strong communication skills with the ability to present reputed company concepts to technical and non-technical audiences and adapt to new domain requirements.

Location Requirements

• This role is a remote role.
• To be considered for this position, candidates must reside in one of the following U.S. states: AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, and Washington DC.
• Candidates residing reputed company these states are not currently eligible for consideration.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company currently.

We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate's experience, skills, education, work location, and internal equity. In addition to reputed company pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc. Estimated Compensation Range: $150,000—$180,000 USD FormativGroup operates reputed company the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, reputed company in one reputed company, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we reputed company the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. reputed company Specifications: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position. #formativgroupcareers #WorkWithUs Click here to view our Privacy Policy Apply tot his job Apply To this Job