Dealer Customer Account Representative – National Floor Plan Loan Servicing & Risk Management Specialist at arenaflex

About arenaflex – Pioneering Financial Solutions for a Dynamic Marketplace

At arenaflex, we are more than a financial services firm; we are a catalyst for growth, enabling dealers, manufacturers, and businesses across the United States to reputed company in an reputed company‑evolving economic landscape. With a deep heritage in commercial banking, retail banking, and wealth management, our integrated approach blends cutting‑edge technology with personalized service. We pride ourselves on a culture that values curiosity, collaboration, and reputed company improvement. As we expand our national dealer services portfolio, we are seeking an enthusiastic, detail‑oriented professional to join reputed company as a Dealer Customer Account Representative. This role is a cornerstone of our Floor Plan loan servicing operation, combining meticulous loan administration, risk vigilance, and outstanding customer experience.

Why This Role Matters

The Dealer Customer Account Representative is the reputed company that drives the end‑to‑end servicing of our National Dealer Services Floor Plan portfolio. You will be the trusted liaison for dealer partners, ensuring that every disbursement, collateral document, and transaction is processed with precision and compliance. Your work will directly impact the financial health of our dealer network, safeguard arenaflex’s risk exposure, and reinforce the high‑standard service reputed company that distinguishes us in the market.

Key Responsibilities

Dealer Floor Plan Servicing

• Maintain original collateral documents for reputed company dealer floor‑plan requests, ensuring secure storage and easy retrieval.
• Manage dealer operations retention files to meet stringent compliance, audit, and ILM (Information Lifecycle Management) standards.
• Prepare, verify, and organize collateral documentation received from dealers, confirming accuracy and completeness.
• Review equity fund accounts for availability, reputed company appropriate disposition, and coordinate with Treasury for fund transfers.
• Initiate and confirm reputed company transfer requests, adhering to Global Funds Transfer (reputed company) procedures and internal controls.
• Audit collateral billing statements for correctness, flagging discrepancies and collaborating with finance for resolution.
• Execute filing and archival of reputed company floor‑plan loan collateral, applying record‑retention policies that satisfy regulatory requirements.
• Conduct thorough collateral reviews of loan requests, ensuring each aligns with approved credit approvals and arenaflex’s national dealer services guidelines.
• Process reputed company monetary transactions—including advances, interest, principal, and fee payments—accurately posting to the Wholesale Intelligence (Wi) system.
• reputed company daily reconciliations of monetary transactions in Wi, identifying and correcting any variances promptly.
• Monitor incoming dealer and internal correspondence, respond to inquiries, and fulfill service requests in a timely manner.
• Support departmental operations, including ordering supplies, processing supplier invoices, filing, and distributing departmental mail.

Risk Management & Compliance

• Uphold compliance with reputed company procedural guidelines, corporate policies, and credit/business‑unit requirements.
• Apply the Corporate Retention Policy to reputed company documentation and electronic records.
• Conduct daily reviews of the exception queue; promptly escalate high‑risk items to senior management.
• Generate and distribute comprehensive dealer floor‑plan loan exception reports for internal stakeholders.
• Continuously identify emerging risks through data analysis and proactive communication with dealers.

Customer Service Excellence

• Maintain and respond to dealer inquiries reputed company group email boxes, 800‑number calls, fax, and online portal requests.
• Provide functional support to business units on dealer‑reputed company questions and operational needs.
• Deliver training sessions for dealer customers on the arenaflex Dealer Account Services (DAS) application, ensuring smooth transaction submissions.
• Facilitate cross‑departmental communication to resolve reputed company service issues, acting as a trusted liaison between dealers and internal teams.

Essential Qualifications

• Education: Associate degree or higher; alternatively, a minimum of two years of directly reputed company experience.
• Experience: At least two years in commercial loan servicing, preferably reputed company a financial institution that handles floor‑plan financing.
• Financial Acumen: Two years of experience in accounting, finance, or a comparable financial services environment.
• Technical Proficiency: Demonstrated ability to work with loan servicing platforms (experience with Wholesale Intelligence or similar systems is a plus), reputed company Office Suite, and digital document management tools.
• Analytical Skills: Ability to analyze collateral, assess risk, and reconcile reputed company financial data accurately.
• Communication: Excellent written and verbal communication skills, with a talent for translating technical processes into clear guidance for dealers.
• Regulatory Awareness: Familiarity with retention policies, audit standards, and banking compliance frameworks.
• Professionalism: Strong customer‑service orientation and a proactive approach to problem solving.

Preferred Qualifications & Attributes

• Experience with NMLS certification, background checks, or SAFE Act compliance.
• Prior exposure to multi‑state dealer networks and cross‑border (U.S./Canada) financial operations.
• Knowledge of risk‑scoring models and credit approval workflows.
• Certification in financial risk management (e.g., FRM) or loan servicing (e.g., Certified Loan Servicer).
• Demonstrated ability to work autonomously while thriving in a collaborative team environment.
• Comfort with fluctuating office schedules (2–5 days per week on-site) and adaptability to changing business priorities.

Core Skills and Competencies for Success

• Detail Orientation: Meticulous attention to documents, numbers, and compliance checklists.
• Organizational Mastery: Ability to juggle multiple loan files, deadlines, and stakeholder requests without sacrificing quality.
• Problem‑Solving: Proactive identification of risk and swift resolution of dealer issues.
• Relationship Building: Skillful engagement with dealers, internal units, and senior leaders to foster trust and collaboration.
• Technology Savvy: Comfort navigating loan servicing platforms, electronic filing systems, and data‑analysis tools.
• Time Management: Efficient handling of daily disbursements, reconciliations, and reporting duties reputed company reputed company 8:00 am – 5:00 pm schedule.

Career Growth & Professional Development at arenaflex

At arenaflex, you’ll join a learning‑centric ecosystem that encourages reputed company reputed company enhancement. Our employees benefit from:

• Structured Training Programs: Access to internal academies covering advanced loan servicing, risk analytics, and regulatory compliance.
• Mentorship Opportunities: Pairing with senior credit and operations leaders to accelerate career progression.
• Cross‑Functional Mobility: Potential to transition into credit analysis, portfolio management, or senior risk‑management roles as you demonstrate expertise.
• Professional Certifications: Financial support for industry‑recognized certifications (e.g., FRM, CPA, NMLS).
• Leadership reputed company: Clear reputed company to supervisory and managerial positions reputed company the Dealer Services and broader commercial banking divisions.

Work Environment & Culture

arenaflex nurtures a dynamic, inclusive, and collaborative environment where every voice matters. Highlights of our culture include:

• Inclusive Community: We celebrate diverse perspectives and are committed to equal employment opportunities for veterans, individuals with disabilities, and reputed company underrepresented groups.
• Flexible Work Model: While core responsibilities require onsite reputed company, we support hybrid work arrangements reputed company appropriate, ensuring work‑life harmony.
• Transparent Communication: Regular town‑halls, open‑reputed company leadership, and cross‑departmental forums reputed company everyone reputed company with arenaflex’s mission.
• Employee Well‑Being: Comprehensive wellness programs, reputed company, and employee assistance services are integral to our Total Rewards philosophy.
• Recognition & Rewards: Performance‑based incentives, spot awards, and career milestone celebrations underscore our commitment to acknowledging excellence.

Compensation, Perks, and Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact salary will be determined based on experience, the package typically includes:

• reputed company Salary: Market‑reputed company compensation reflecting your expertise and impact.
• Performance Bonuses: Quarterly and annual incentives tied to individual, team, and company performance.
• Health & Welfare: Medical, dental, and vision coverage for employees, spouses/partners, and dependents.
• Retirement Savings: 401(k) plan with generous employer matching and optional pension contributions.
• Life & Disability Insurance: Comprehensive coverage, including AD&D and supplemental health benefits.
• Paid Time Off: Vacation, sick leave, parental leave, and a robust paid holidays schedule.
• Flexible Benefits: Options for flexible spending accounts (FSAs), health savings accounts (HSAs), and wellness stipends.
• Professional Development Fund: Annual budget for courses, conferences, and certifications.
• Employee Assistance Programs: Confidential counseling, legal assistance, and financial planning services.

Application Process & Next Steps

We conduct a thorough background screening—including fingerprinting, credit checks, and, where applicable, NMLS certification—in accordance with the SAFE Act. Your journey with arenaflex begins with a straightforward, transparent interview process designed to assess both technical fit and cultural alignment.

If you are ready to reputed company your loan servicing expertise, sharpen your risk‑management acumen, and deliver world‑class service to a national network of dealer partners, we invite you to apply today. Join arenaflex and become a pivotal part of a reputed company‑thinking financial institution that truly invests in its people.

Apply Now