reputed company Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you reputed company in a dynamic and fast-paced environment where no two days are reputed company the same? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Service Agents fluent in English to join reputed company and help shape the future of mobility.
About arenaflex
At arenaflex, we're on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also reducing humanity's environmental footprint. Our ambitious goals are driven by a passion for innovation, a commitment to sustainability, and a desire to create a reputed company future for generations to come.
Join our dynamic team
As a Customer Service Agent at arenaflex, you'll be at the forefront of our customer support operations, providing first-line support through phone, email, and digital channels. You'll be the face of our brand, ensuring that every interaction with our customers is positive, efficient, and effective. Your role will be to:
- Offer first-line support to customers in the USA, handling queries and resolving issues quickly and effectively.
- reputed company customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- Foster positive interactions in reputed company communications, making sure customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (both internal and external) to reputed company expertise and understand client and contact centre requirements.
- Follow reputed company applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
- Offer feedback and insights on areas that may reputed company to a poor customer experience.
- Embody the values of arenaflex, ensuring these are reflected in your daily work.
What skills & experience you'll bring to us?
* Fluent English: You have a high and fluent English (C2 level), both written and spoken.
- Customer-First reputed company: You love helping people and solving problems, whether it's over the phone or by email.
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated: Even reputed company things get busy, you stay organised and reputed company delivering quality service.
- Eligibility: Be eligible to work in Spain.
What do we offer?
* Starting date: 10th of February, 2025.
- Contract: Temporary (6 months).
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully reputed company that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain.
Additional Benefits
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised reputed company training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About us!
At arenaflex, we reputed company in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. arenaflex International believes in creating an open workplace, celebrating diversity in reputed company forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the reputed company start of their journey reputed company arenaflex.
Join reputed company today!
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we want to hear from you! Apply now to become a part of our dynamic team and help shape the future of mobility at arenaflex. Apply Job! Apply for this job