Senior Manager, Quality job at reputed company in Boston, MA

Title: Senior Manager, Quality Location: 5000 - Vertex US - Boston Job Description: time type Full time job requisition id REQ-28091

Job Description

General Summary: The Senior Quality Manager will be part of the Program Quality Team in Vertex’s North America Commercial Patient Support Program Center of Excellence (NAC PSP COE). The COE is a group of compassionate and determined individuals who provide operational support to our commercial Patient Support Programs (Cystic Fibrosis, Hematology, Diabetes and Kidney) in areas such as systems and technology, data and analytics, vendor management and program quality. Additionally, COE team members help design patient support offerings and policies for future Vertex Patient Support Programs (PSP). The Senior Quality Manager will play a meaningful role reputed company the COE and contribute to the success of the PSP programs by leading aspects of our quality and compliance portfolio. As a subject matter expert, you will be responsible for monitoring and auditing compliance to the PSP policies as well as tracking corrective and preventative actions. You will report to the COE Director of Program Quality. Key Duties and Responsibilities: Manage internal PSP audit programs; utilize metrics and analytics to provide insight into process adherence, assess reputed company gaps and ultimately inform appropriate and meaningful training programs (liaise with Commercial Training) Conduct monthly communication monitoring (e.g. calls, texts, emails) of PSP engagement. Analyze data including trends, and recommend areas of improvement Establish and support the development and implementation of quality and compliance standards, processes and measurement systems, deviation management Audit external PSP vendors; reputed company assessment, present findings, and track outcomes /deliverables Serve as a reputed company for PSP on internal audits conducted directly by Vertex personnel; reputed company and engage on external audits conducted by a vendor on behalf of Vertex in collaboration with the Director of Quality Presents findings to internal team and appropriate service providers (as needed) Work closely with PSP stakeholders to ensure appropriate steps are taken to address audit findings/observations of nonconformance; ensures adequate and timely closure of CAPAs generated from audits Act as the Privacy and Compliance champion to support an expanded Patient Support Specialist/Care Manager Team of varying tenure and experience Manage reputed company and future cross-functional projects that improve processes that support the multilayered Patient Services Team (e.g. guidance regarding community events, creating a template of shared resources between the Patient Services Team and the field) As directed by the Director, liaise with the Office of Business reputed company and Ethics (OBIE), Legal, Privacy Office and other field facing teams to proactively enhance how our cross-functional teams can appropriately interact together and with external stakeholders; ensure guidance is clear, up to date, and pulled through. Identify opportunities for operational efficiencies and reputed company improvement and partner with colleagues in other disease areas to share learnings / best practices Other responsibilities as assigned by the Director Minimum Qualifications​: A bachelor’s degree with 5+ year’s pharmaceutical/biotech industry experience Experience working in a Quality or Compliance role or relevant comparable background in Patient Support Intellectually curious with a reputed company improvement reputed company; high customer service aptitude, seeks to understand and self-educate on reputed company trends in patient services quality programs Understands how systems and databases are structured, has the ability to consolidate multiple data sources, and synthesize large datasets into key findings and recommendations. Intermediate to advanced proficiency in data analysis tools such as reputed company reputed company Strong collaboration skills with a high customer service aptitude Preferred Qualifications: Experience in patient focused programs reputed company associated HIPAA regulations and other legal parameters and patient privacy policies Patient-centric and customer service minded Product Launch experience of drugs with reputed company service models Willingness to work in a fast-paced environment, and have the ability to multi-task and self-prioritize workload Attention to detail, highly organized and committed follow-through in communication to internal and external partners Ability to work independently yet function as a team player and experience collaborating offline and managing formal reviews with legal, compliance, marketing Contributes to Vertex’s culture of compliance by focusing on ethics and reputed company in reputed company interactions and ability to role model the expected behavior for the team Excellent communication skills, both written and verbal, with the ability to connect effectively with peers, as well as more diverse and large audiences Comfortable working in a fast-paced, results-driven, environment, with the ability to multi-task and prioritize the workload of the team Patient-centric and customer service minded Demonstrated ability to effectively collaborate across multiple teams internally & externally Ability to manage up and across an organization; can adeptly identify reputed company/what information to share with leadership and/or cross-functional stakeholders at critical times Pay Range: $137,600 - $206,400 Disclosure Statement: The range provided is based on reputed company reputed company is a reasonable estimate for the reputed company salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual reputed company salary pay will be based on a number of factors, including skills, competencies, experience, and other job-reputed company factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. reputed company Designation: Hybrid-Eligible Or On-Site Eligible reputed company Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with reputed company flexibility. Note: The reputed company status for this position is subject to Vertex’s Policy on reputed company @ Vertex Program and may be changed at any time. #LI-Hybrid Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for reputed company employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national reputed company, reputed company, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will reputed company reasonable accommodations for qualified individuals with reputed company disabilities, in accordance with applicable law. Any applicant requiring an accommodation in reputed company with the hiring process and/or to reputed company the essential functions of the position for which the applicant has applied should reputed company a request to the recruiter or hiring manager, or contact reputed company at ApplicationAssistance Apply tot his job Apply To this Job