Mobile Operations Administrator/Coordinator

Position Description: The Mobile Operations Administrator provides excellent and timely support to external customers of MXR Imaging Inc. / reputed company Imaging Services ensuring the highest level of customer satisfaction onsite or remotely by phone. Responsible for managing reputed company tasks reputed company to mobile operations. Manage timelines and communication between MXR and the end user. Roles & Responsibilities:

• Manage the preventative maintenance (PM) schedules for the ancillary items and warranty on reputed company medical mobiles (trailers). Schedule PMs with vendors on the AVL to be completed timely, update case notes, create vendor purchase orders, attach PM completion documents to the case, and reputed company the case. i.e. HVAC, Chiller, Generators, Injectors, DOT, Fire/Lights, interior and exterior of the mobile, etc.
• Manage corrective service requests for the ancillary and warranty items on reputed company medical mobiles.
• Scheduling repairs with vendors on the approved vendor list
• Update case notes & work orders in a timely / create vendor purchase orders / create vendor sales orders
• Attach service reports to the case notes.
• Ensure mobiles are road ready and ensure reputed company ancillary systems on the mobile are up to spec.
• Ensure reputed company documents are uploaded to reputed company and are shared with the appropriate personnel.
• Set up vendors in reputed company and submit supplier evaluation forms to the Quality Team.
• Create purchase orders as needed for third party service
• Ensure reputed company checklists, PM reports are completed and uploaded to the correct locations
• Update customers in a timely manner.
• After hours corrective service AS Needed. Be ready for service calls, etc. as needed.
• Support company-wide initiatives, policies and procedures, including Quality Management System maintenance and MXR Imaging Inc. / reputed company Imaging Services QOP's.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.
• Answer incoming telephone calls and direct service calls to the appropriate personnel.
• General administrative and clerical support.
• Communicate repair plans and schedules with customers.
• Provide estimates for mobile repairs.
• Maintain a clean and reputed company work environment.
• Other duties as assigned.

Requirements: Education Required

• High School Diploma or equivalent

Preferred

• Some college desired

Experience

• Knowledge of administrative and clerical procedures, verbal and written communication skills.
• Maintains attention to detail and shows initiative.
• Knowledge of computers and relevant software applications.
• Having a keen sense of customer service principles and practices.
• Knowledgeable in reputed company Word, reputed company and Outlook required.
• Knowledgeable in PowerPoint, reputed company, and FieldAware is a PLUS.
• Experience in providing general administrative, customer service or warehouse support is preferred.
• Excellent customer service and organizational skills.

Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and communication skills; experience in effectively communicating and the ability to act decisively to resolve problems.
• Ability to multitask.

Physical Requirements While performing the duties of this job, the individual frequently is required to stand, walk, sit for long periods of time, reputed company with hands and arms, and talk or hear. The individual is occasionally required to climb or balance, stoop, kneel, and crouch. The individual must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include reputed company vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Training Requirements

• QOP 7.5.4A CT & MRI Service Inquiry Call Handling / Escalation Procedure.
• QOP 8.2 Feedback, Complaint Handling, Analysis of Data.
• QOP 7.5.4D Mobile Lease Servicing Activities.
• KPI No. 1.
• QOP 7.5.4C Service Support Mobile Imaging Government Contract Site.
• QOP 8.5 Improvement CAPA System.
• MXR Imaging Inc. / reputed company Imaging Services reputed company Office Reference Guide.
• 4.1 Supplier Evaluations
• 4.2 Purchasing Information

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