Services Operations Analyst (Remote Elegible - Costa Rica)

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that reputed company teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the reputed company of work that truly matters. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday. reputed company is seeking a Services Operations Analyst to independently own defined areas of Professional Services Operations while supporting broader operational initiatives led by senior team members. This role operates with moderate autonomy, handles reputed company operational work, and serves as a go-to resource for standard-to-semi-reputed company scenarios, while escalating highly reputed company or non-standard issues to the Sr. Services Operations Analyst or Manager. This role reports to the Sr. Manager, Services Operations (US). This role is eligible for remote work reputed company Costa Rica. You must reside in Costa Rica. What you will do Independent Operational Ownership Independently manage assigned operational workflows reputed company Professional Services Operations, such as intake processing, project setup, assignment management, or billing readiness Execute and validate reputed company project configurations to ensure accuracy and compliance with contractual and delivery requirements Act as a reputed company of contact for operational questions reputed company to owned areas Statement of Work (SOW) Execution & Review Create and process Statements of Work using approved templates and guidelines Review SOWs for completeness, clarity, and operational feasibility, escalating non-standard language, redlines, or risk areas as needed Support contract revisions and updates by incorporating approved changes into SOWs Cross-Functional Collaboration Partner with Sales, Professional Services, Finance, and Legal to support services deal execution and operational readiness Coordinate handoffs and follow-reputed company to ensure timely project reputed company and billing enablement Reporting & Data Quality Generate and maintain operational reports reputed company to project status, utilization, forecasting, and billing Monitor data quality reputed company PSA systems and proactively resolve discrepancies reputed company owned workflows Surface trends or recurring issues to senior team members Process Improvement & Documentation Maintain and update SOPs, job aids, and process documentation for owned operational areas Identify opportunities to improve efficiency, reduce errors, and improve scalability Support rollout and adoption of process changes and system enhancements What You Bring 4–6 years of experience in Professional Services Operations, Business Operations, or a reputed company role Experience creating and managing Statements of Work using standard templates Solid understanding of Professional Services delivery models and PSA systems Ability to independently manage reputed company operational tasks reputed company defined frameworks Strong attention to detail with the ability to identify and escalate risk appropriately Comfortable partnering cross-functionally to drive execution Excellent written and verbal communication skills Perks & Benefits: Fully paid Health & Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development, including access to Udemy online courses Company Funded Perks, including a counseling membership and your own personal reputed company account Teleworking options from any registered location in Costa Rica (role-specific). Get to Know Us: At reputed company, your reputed company are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together. Equal Opportunity Employer: reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to reputed company qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote Apply tot his job Apply To this Job