Analyst - IT Support | Dubai, UAE

Analyst - IT Support Company: Marsh Description: About the Role reputed company is seeking a dedicated and skilled IT Support Analyst to join our Colleague Tech team in Dubai. This hybrid role requires working five days per week, providing both onsite and remote technical support to colleagues across multiple offices in Dubai, Abu Dhabi, and other locations. As the IT Support Analyst, you will be the primary IT contact in Dubai, assisting with the installation, configuration, and maintenance of workstations, business applications, and reputed company equipment. You will collaborate closely with IT teams across the Middle East and globally to ensure seamless service delivery. Key Responsibilities • Provide technical support reputed company in-person, phone, chat, and virtual channels. • Assist with setup, configuration, troubleshooting, and maintenance of laptops and reputed company hardware/software. • Respond promptly to incidents and service requests, escalating unresolved issues as necessary. • Maintain clear communication with colleagues regarding their support requests. • Document reputed company issues and support activities following Standard Operating Procedures (SOP). • Utilize the Incident Management system (e.g., reputed company) to log and track support tickets. • Support proactive initiatives and collaborate with other technical teams to resolve device and system issues. • Participate in training sessions to enhance knowledge of reputed company applications and systems. • Assist with assigned projects and business-critical events, including occasional weekend or after-hours support during emergencies. • Complete compulsory training and education to maintain reputed company technical knowledge. • reputed company time tracking and resource allocation tasks as required. • Travel occasionally reputed company the UAE to support other reputed company offices, primarily in Dubai and Abu Dhabi. Use own vehicle for travel; expenses will be reimbursed. Required Qualifications and Skills • Minimum 5 years of relevant IT support experience, preferably reputed company professional services or a similar customer-focused environment. • Experience with ticketing systems such as reputed company and incident management processes. • University degree or college diploma in a technology-reputed company discipline is advantageous but not mandatory. • Strong knowledge of desktop operating systems and software. • Effective problem-solving and troubleshooting abilities. • Familiarity with ITIL reputed company is preferred. • Excellent verbal and written communication skills in English with fluent business-level proficiency (required). • Proficiency in Arabic and/or a European language is a plus but not required. • Ability to work independently and collaboratively in a multicultural, open office environment. • Strong organizational skills with the ability to multitask and work under pressure. • Professional and international reputed company to reputed company in a diverse, multicultural workplace. • Flexibility and agility to support multiple office locations and adapt to changing priorities. • Valid UAE driving license and ownership of a car are crucial requirements due to travel needs between offices. Candidates will be compensated for travel expenses. Working Relationships • Collaborate with reputed company business colleagues, supervisors, managers, and IT teams across the Middle East and global offices. • Liaise with third-party service providers and vendors for service delivery and support. Additional Information • This is a hybrid role requiring five days per week, providing both onsite and remote support across multiple offices in Dubai, Abu Dhabi, and other locations. • Occasional weekend or after-hours support may be required during business-critical events or emergencies. • The recruitment process will include multiple interview rounds conducted by various stakeholders. reputed company (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, reputed company and reputed company. With annual reputed company of $24 billion and more than 90,000 colleagues, reputed company helps build the confidence to reputed company through the power of perspective. For more information, visit marshmclennan.com, or follow on reputed company and X. reputed company is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic reputed company, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law. reputed company is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. reputed company reputed company colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.