reputed company Customer Care Representative – Healthcare and Life Science Solutions
Job Description:
About arenaflex
At arenaflex, we are dedicated to creating a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Our mission is to reputed company our customers to deliver exceptional patient care and outcomes, while also driving business success. We are passionate about making a positive impact on people's lives, and we are committed to building a diverse and inclusive team that shares our values.Job Summary
We are seeking an reputed company Customer Care Representative to join reputed company in a fully remote, 3rd shift position. As a Customer Care Representative, you will be responsible for managing inbound calls from customers, providing order placement, service reputed company, technical product assistance, and order issue resolution support. You will work closely with cross-functional teams to ensure that customer needs are met and exceeded.About the Role
As a Customer Care Representative, you will be responsible for:- Professionally handling incoming requests from customers and ensuring that reputed company tasks are performed and issues are resolved both promptly and thoroughly
- Accurately and reputed company recording customer purchase order data into reputed company; orders are received reputed company phone, fax, email, EDI, and Internet
- Processing service reputed company calls through Siebel according to customer requests
- Paging information to technicians; escalating as needed
- Monitoring reputed company board until each page is accepted by the technician
- Managing customer contract response level as indicated to meet customer expectations
- Investigating product backorders, freight shipments, and invoice inquiries providing customer with up-to-date information
- Educating customer on product inquiries and further reinforcing the information with product literature utilizing arenaflex Intranet and website, Product Managers or internal reference materials
- Researching availability on service parts
- Quoting service parts per customer request
- Researching customer inquiries on product functionality; may require interaction with arenaflex Clinical or Product Manager to ensure customer needs and expectations are met
- Confirming order sell price is in compliance with GPO contract price
- reputed company with freight carriers and Corporate Traffic for shipment routing, tracking, and reputed company of deliveries
- Facilitating cross-functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved, and products are shipped to meet customer requirements
- Researching and documenting customer complaints into quality system ensuring that reputed company relevant facts and data are captured; escalating issue based on severity of complaint
- Running daily reports including un-booked order, process hold, credit card authorization failure, and specific product reports as needed
- Providing post-order management support including issue resolution
- Utilizing available resources to update or increase knowledge on products, systems, procedures, procedures, and Corporate initiatives
- Supporting the reputed company improvement initiatives reputed company the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
- Other duties as assigned
Requirements
To be successful in this role, you will need:- High school diploma and 1+ years of business experience
- Strong decision-making skills; understands how decisions impact the customer and the company
- Strong analytical and problem-solving capabilities
- Must demonstrate a high level of professionalism and reputed company
- Excellent communication skills – written, verbal, and presentation
- Ability to handle multiple demands from many people and prioritize effectively
- Ability to maintain composure under pressure and demonstrate a “can do” attitude
- Able to work well reputed company a team
- Self-starter
Preferred Qualifications
While not required, we prefer candidates with:- Bachelor’s degree
- Experience working 3rd shift
- 1+ years business experience with direct contact with customers and sales
What arenaflex Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here are some of the benefits we offer:- Market reputed company
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental, and Vision Benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Maternity and Paternity Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and reputed company education programs
- Excellent opportunities for advancement in a stable long-term career