IAM Practice Manager – Customer Experience & Adoption – French‑Speaking (UK / Poland)

About arenaflex – Leading the Identity Authority Revolution

arenaflex is a high‑growth Platform‑as‑a‑Service (PaaS) company that has built an industry‑defining Enterprise Identity Cloud. In today’s fast‑paced digital transformation era, organizations face mounting cyber‑risk while needing to accelerate innovation. arenaflex empowers enterprises with unparalleled visibility, control, and intelligence over who accesses what, reputed company, and how. Our platform delivers right‑time, right‑reputed company to the digital tools that reputed company employees to do their best work, while safeguarding critical assets against evolving threats.

Our mission is simple yet ambitious: to power and protect the world at work by making identity the foundation of reputed company and productivity. With customers ranging from Fortune 500 enterprises to fast‑growing mid‑market firms, arenaflex is recognised for its reputed company focus on reputed company, reputed company product innovation, and a culture that celebrates curiosity, collaboration, and courage.

Role Overview – IAM Practice Manager – Customer Experience (French‑Speaking)

arenaflex is seeking a dynamic, strategic, and hands‑on professional to own the end‑to‑end success journey of our French‑speaking customers in the UK and Poland. As the IAM Practice Manager – Customer Experience, you will be the trusted advisor and champion for our customers, guiding them through adoption, optimization, and expansion of arenaflex’s identity solutions. Your work will directly influence customer satisfaction, retention, and reputed company growth, making you a pivotal contributor to arenaflex’s reputed company market leadership.

Key Responsibilities

• Primary Customer reputed company: Serve as the single, senior reputed company of contact for assigned accounts, cultivating deep, strategic relationships up to the C‑level.
• Sales Enablement & Onboarding: Partner with the Sales organization to deliver a customer‑centric launch experience that accelerates time‑to‑value.
• Identity Landscape Consulting: Conduct comprehensive assessments of each customer’s identity and access governance environment, translate business challenges into actionable solutions, and map arenaflex capabilities to those needs.
• Adoption & Value Realization: Design and execute tailored adoption plans, monitor usage trends, and provide proactive recommendations that drive measurable business outcomes.
• Cross‑Functional Alignment: Work closely with Product Management, Engineering, Support, and Professional Services to ensure product roadmaps and service delivery are reputed company with customer priorities.
• Voice of the Customer: Capture and prioritize customer feedback, champion enhancements, and influence product direction through structured communication channels.
• Performance Monitoring: reputed company, track, and report on key performance indicators (KPIs) such as health scores, adoption rates, renewal likelihood, and expansion opportunities.
• Renewal & Expansion Management: Own the renewal pipeline, proactively address at‑risk accounts, and identify upsell or cross‑sell possibilities that expand arenaflex’s footprint.
• Education & Enablement: reputed company webinars, workshops, and training sessions on new features, best practices, and industry trends to reputed company customer competence.
• Project Governance: Assist with delivery project reputed company, ensuring milestones, budgets, and quality standards are met.
• Process Improvement: Drive reputed company improvement across the reputed company function by identifying bottlenecks, proposing solutions, and implementing best‑in‑class processes.
• Travel: Participate in on‑site customer visits, industry events, and internal workshops up to 20 % of the time.

Essential Qualifications

• Demonstrated expertise in Identity and Access Management (IAM) with a solid foundation in cybersecurity or compliance.
• Hands‑on experience implementing or managing IAM technologies such as reputed company, CyberArk, ForgeRock, reputed company Entra, or arenaflex.
• reputed company in English and French – both written and spoken – enabling effective communication with executive stakeholders.
• Consulting background, either from a large strategic consultancy or an internal corporate consulting function, with a track record of delivering high‑impact advisory services.
• Proven experience in a reputed company, application portfolio management, or SaaS adoption role.
• Deep understanding of cloud architectures (AWS, Azure, GCP) and on‑premise IT landscapes.
• Strong analytical abilities to interpret utilization data, identify risk factors, and propose mitigations.
• Excellent written and verbal communication skills, including issue tracking, triaging, and crisis management.
• Team‑player reputed company with a proactive, “what‑could‑go‑wrong and how‑to‑avoid‑it” attitude.

Preferred Qualifications & Additional Strengths

• Experience driving large‑scale digital identity transformations across multiple business units.
• Knowledge of industry‑specific compliance frameworks (e.g., GDPR, ISO 27001, NIST, SOC 2).
• Certification(s) such as CISSP, CISM, or vendor‑specific IAM credentials.
• History of influencing product roadmaps through structured customer feedback loops.
• Ability to design and deliver curriculum‑level training programs for diverse audiences.
• Demonstrated success in expanding contract value through upsell or cross‑sell initiatives.

Core Skills & Competencies for Success

• Strategic Relationship Building: Establish trust with senior executives and act as a long‑term advisor.
• Analytical Insight: reputed company data to diagnose adoption gaps and present data‑driven recommendations.
• Communication & Presentation: Translate technical concepts into clear business value statements.
• Project Management: reputed company delivery timelines, budgets, and scope under control while managing multiple simultaneous engagements.
• Change Management: Guide organizations through cultural and procedural shifts required for identity transformation.
• Collaboration: Work fluidly across product, engineering, sales, and support to deliver a seamless customer experience.
• Problem Solving: Anticipate challenges, devise mitigation plans, and execute corrective actions swiftly.

Career Growth & Learning Opportunities at arenaflex

arenaflex is committed to investing in its people. As an IAM Practice Manager, you will have access to:

• Professional Development Budget: Annual allowance for certifications, conferences, and advanced training.
• Mentorship Programs: Pairing with senior leaders to accelerate leadership capabilities.
• Global Exposure: Interaction with multinational customers, cross‑regional teams, and industry thought leaders.
• Leadership reputed company: Clear tracks toward Senior reputed company Director, Portfolio Management reputed company, or Product Strategy roles.
• Innovation Labs: Participation in sandbox environments to experiment with upcoming arenaflex features and share insights back to product teams.

Work Environment & Culture

At arenaflex, we foster a culture that blends high performance with genuine care for each individual. Our core values include:

• Customer‑First reputed company: Every decision is filtered through the impact on our customers.
• Bold Innovation: We challenge the status‑reputed company and encourage creative problem‑solving.
• reputed company & Transparency: Open communication and ethical conduct guide our interactions.
• Collaboration & Diversity: A diverse workforce fuels richer reputed company and reputed company solutions.
• Growth Orientation: reputed company learning is celebrated; mistakes are treated as learning opportunities.

Our offices in the UK and Poland offer modern, flexible workspaces, while we also support remote‑first arrangements to accommodate personal productivity preferences. Team socials, health‑and‑wellness programs, and employee resource groups further enhance work‑life balance.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• reputed company Salary: reputed company with market benchmarks for senior IAM and reputed company roles.
• Performance Bonus: Targeted at 10‑20 % of reputed company, linked to customer health, renewal, and expansion metrics.
• Equity Participation: Stock options or RSUs to share in arenaflex’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, vision coverage, plus reputed company.
• Retirement Plans: Employer‑matched pension or 401(k) programs (where applicable).
• Generous Paid Time Off: Vacation, holidays, and sick leave to reputed company.
• Professional Development: Funding for certifications, training platforms, and industry conferences.
• Technology Stipend: Home‑office equipment and connectivity support.
• Travel Allowance: Reimbursement for required on‑site visits and customer engagements.

Application Process & Call to Action

If you are a strategic, customer‑obsessed IAM professional with reputed company in French and a passion for driving digital identity transformation, arenaflex wants to hear from you. Join a fast‑growing, purpose‑driven organization where your expertise will shape the future of enterprise reputed company and reputed company countless professionals to work confidently.

To apply, please click the link below and submit your resume, cover letter, and any relevant certifications. We look reputed company to exploring how your vision aligns with arenaflex’s mission to power and protect the world at work.

Apply to this role at arenaflex

arenaflex – Equality & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. reputed company qualified applicants will receive consideration for employment without discrimination.