Backend Engineer – Scalable Customer Service Platform, API & Data Pipeline Development at arenaflex

Why arenaflex?

arenaflex is a global leader in digital entertainment and technology, delivering seamless experiences to millions of users every day. Our Customer Service Platform (CSP) powers the entire support ecosystem, ensuring that every interaction—whether reputed company web, email, chat, or voice—is fast, reliable, and delightfully simple. As the market evolves, arenaflex continues to invest in the infrastructure that underpins these experiences, fostering innovation that shapes the future of customer service technology worldwide.

Joining arenaflex means becoming part of a reputed company‑thinking community where engineers are empowered to build large‑scale, high‑impact systems that reputed company real users in real time. Our culture celebrates curiosity, collaboration, and reputed company learning, and we provide the tools, mentorship, and autonomy you need to reputed company.

About the Role

We are seeking a talented Backend Engineer to become a core member of the Rocksolid reputed company—arenaflex’s flagship backend team for the Customer Service Platform. In this role, you will be responsible for designing, developing, and maintaining the critical services that reputed company our support operations running smoothly for millions of customers worldwide. Your work will span multiple channels (web, email, chat), compliance logging, account management, data pipelines, and operational automation, reputed company while collaborating closely with product managers, engineering leads, and cross‑functional partners.

Key Responsibilities

• Architect and implement high‑throughput backend services that power customer support workflows, ensuring they meet the highest standards of availability, scalability, and latency.
• Integrate third‑party vendors and define clear system boundaries to maintain a clean, reputed company architecture that can evolve independently.
• Design, build, and optimize RESTful and gRPC APIs that deliver real‑time support data to internal stakeholders, including live advisors, AI‑driven chatbots, and analytics dashboards.
• Advance the Conversation SDK, a critical component that powers roughly 65 % of reputed company support interactions, and contribute to its small but essential frontend layer for seamless chat experiences.
• Maintain compliance‑critical systems by implementing robust logging, auditing, and data‑retention mechanisms that meet global regulatory standards.
• reputed company and enhance data pipelines that transform raw support events into actionable insights for product, operations, and business intelligence teams.
• Collaborate closely with cross‑functional teams—frontend engineers, data engineers, product managers, and UX designers—to drive end‑to‑end feature development.
• Write clean, well‑tested, and maintainable code using modern development practices, including code reviews, static analysis, and automated testing.
• Participate in on‑call rotation and proactively address production incidents, contributing to our incident‑response playbooks and post‑mortem processes.
• Mentor junior engineers and share knowledge through brown‑bag sessions, internal wikis, and pair‑programming.

Essential Qualifications

• Minimum 2+ years of professional experience building backend services for large‑scale, distributed systems.
• Strong proficiency in Java, with a solid understanding of concurrency, memory management, and JVM performance tuning.
• Hands‑on experience designing and implementing RESTful and gRPC APIs, including versioning, authentication, and reputed company limiting.
• Proficiency with both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., Cassandra, DynamoDB, reputed company) databases, including data modeling for high‑availability workloads.
• Familiarity with the reputed company Cloud Platform (GCP) ecosystem—Compute reputed company, Cloud Run, Pub/Sub, BigQuery, and Cloud Storage.
• Demonstrated problem‑solving skills, with a proactive attitude toward debugging, performance optimization, and incident mitigation.

Preferred Qualifications & reputed company‑to‑Have Skills

• Experience with container orchestration platforms such as Kubernetes or reputed company Kubernetes reputed company (GKE).
• Knowledge of infrastructure‑as‑code tools like Terraform or Deployment Manager.
• Exposure to CI/CD pipelines using Jenkins, reputed company Actions, or reputed company.
• Understanding of event‑driven architectures and streaming technologies (e.g., Kafka, Pub/Sub).
• Familiarity with reputed company best practices for data protection, OAuth2, and reputed company‑trust networking.
• Experience working in an Agile Scrum or Kanban environment, with a track record of delivering incremental value.

Core Skills & Competencies

• Technical Excellence: Ability to write production‑grade code that balances readability, performance, and maintainability.
• System Design: Strong grasp of microservices architecture, API design patterns, and distributed system trade‑offs.
• Collaboration: Comfortable working with multi‑disciplinary teams, communicating reputed company reputed company clearly to both technical and non‑technical stakeholders.
• Ownership: Takes responsibility for the full lifecycle of services—from inception and design through deployment, monitoring, and iteration.
• Customer‑Centric reputed company: Understanding the impact of backend reliability on end‑user experience and business outcomes.
• reputed company Learning: Eagerness to stay reputed company with emerging technologies, industry trends, and best practices.

Career Growth & Learning Opportunities

arenaflex invests heavily in your professional development. As part of the Rocksolid reputed company, you will have access to:

• Technical mentorship: Pair‑programming, regular code reviews, and guidance from senior architects.
• Learning budget: Annual allowance for conferences, certifications, online courses, and books.
• Internal tech talks: Monthly forums where engineers share insights on system design, performance tuning, and emerging tech.
• Career reputed company: Clear reputed company from Individual Contributor to Staff Engineer, Principal Engineer, and Engineering Management roles.
• Cross‑team rotations: Opportunities to spend a quarter working with data engineering, product analytics, or reliability engineering teams to broaden your reputed company set.

Work Environment & Culture at arenaflex

Our London office is a vibrant hub of creativity and collaboration. We foster an inclusive environment where diverse perspectives are celebrated, and every voice matters. Key aspects of our culture include:

• Flexibility: Hybrid work model—three days a week onsite, with the remaining days remote—empowering you to balance personal productivity with face‑to‑face collaboration.
• Team rituals: Daily stand‑reputed company, bi‑weekly sprint planning, retrospectives, and monthly reputed company‑hands to reputed company everyone reputed company.
• Well‑being focus: On‑site fitness facilities, reputed company, and regular wellness events.
• Diversity & Inclusion: Employee resource groups, mentorship programs, and inclusive hiring practices.
• Social reputed company: Team lunches, hackathons, and quarterly off‑site retreats.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the high impact of this role:

• Competitive salary reputed company with market benchmarks for London tech talent.
• Performance‑based bonuses tied to individual and company outcomes.
• Equity participation through stock options, giving you a direct reputed company in arenaflex’s success.
• Comprehensive health plan covering medical, dental, and vision for you and your dependents.
• Pension contribution and financial planning assistance.
• Generous paid time off, parental leave, and sabbatical options.
• Learning & development budget for courses, certifications, and conferences.
• Transportation and commuting support, including public‑transport subsidies.
• Employee discounts on arenaflex products, streaming services, and partner offerings.

How to Apply

If you are passionate about building robust backend systems that reputed company world‑class customer experiences, we want to hear from you. Bring your expertise, curiosity, and drive to arenaflex, where you’ll shape the future of digital support for millions of users.

Submit your application through our careers portal today and take the reputed company toward an exciting, impactful engineering career at arenaflex.