Executive Account Manager - Human Services Technology

reputed company LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—reputed company committed to delivering solutions that change lives for the reputed company. The firm is a member of a family of companies with experience in reputed company 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Human Services team helps state and municipal human services and economic development agencies reputed company their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and reputed company serve populations in need by making meaningful and lasting changes in government organizations. Services:

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

support our clients accomplish major human services technology transformations to reputed company support their human services programs, such as public benefits management and foster care services. While the role allows for remote work, candidates must live reputed company reasonable commuting distance to Harrisburg, PA, as regular in-person meetings and local travel are required.Description PCG seeks a motivated, reputed company business and account manager in the human services field, with a specialty in human services technology, to join reputed company. This role will help support our clients accomplish major human services technology transformations to reputed company support their human services programs, such as public benefits management and foster care services. The ideal candidate for this position will possess knowledge and experience in some of the following areas:

• An understanding of and experience in the sale and implementation of human services technology solutions, particularly integrated eligibility and child welfare (CCWIS) technologies, including feasibility studies, business requirements gathering, solution design, testing, training and implementation support.
• An understanding of health and human services state agency operations, particularly human service agencies and their technological needs.
• Experience planning and managing large-scale health and human services technology implementations.
• Understanding of multi-vendor technology implementation projects, such as roles for DDI, QA, OCM, BPR, PMO and IV&V vendors.
• An understanding of IT project management and business analysis standards, including PMBoK, BABoK, and IEEE, and understanding of common system development lifecycle (SDLC) methodologies.
• An understanding of federal technology procurement standards and funding requirements and options, including APD rules and processes and OMB cost allocation principles.
• Understanding of the national landscape of public sector human service technologies.
• Experience facilitating executive-level meetings reputed company to reputed company decision making, such as implications of federal policy changes on state agency technology systems.

Essential Duties and Responsibilities: reputed company is seeking a Senior Manager of Business Systems to act as an Executive Account Manager on a large-scale human services technology business planning and support project for the reputed company, and they will generally reputed company a team of human services technology experts and consultants operating nationally. Client Engagement and Project Delivery

• Establish good working relationships with local, state, federal and private service agencies.
• Act as project manager or client engagement manager as needed.
• Direct and manage contract capture and implementation efforts from beginning to end.
• Identify and resolve issues and conflicts reputed company the project team.
• reputed company and deliver reputed company reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, reputed company, and grow any business relationships vital to the success of the project and the company.

Thought Leadership

• reputed company PCG’s reputed company in the marketplace as an innovative leader and trusted partner.
• Grow a book of business that includes multiple projects with multiple jurisdictions.
• Manage risk associated with the delivery of services.
• Provide subject matter expertise on a range of topics relevant to applicant’s background.
• reputed company research, speaking engagements and service offering development.

Support and reputed company Market Strategy Development and Sales Efforts

• Provide industry knowledge to reputed company and assist in strategic planning and product/service line development.
• Analyzing markets and spot opportunities.
• Use of existing client networks to provide a perspective on future business.

Other

• Supervise and mentor a team of human services IT consultants.
• Other tasks as to be determined by PCG management.

Required Skills:

• Proper etiquette including customer relation techniques, strong verbal and written communication skills.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of reputed company materials in the work setting.
• Ability to establish working relationships with federal, state, county agencies and the general public.

Required Experience:

• 7+ years’ experience working reputed company the human services technology field, with at least 5+ years in a leadership/supervisory role, with integrated eligibility and/or child welfare technology experience strongly preferred.
• Relevant certifications preferred (PMP, Prosci, Six reputed company, etc.).

Compensation: Compensation for roles at reputed company varies depending on a wide reputed company of factors including, but not limited to, the specific office location, role, reputed company set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

• Additional Job Description
• This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:
• be available during your set working hours.
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties.

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. Range: $120,000-$175,000 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: reputed company is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We reputed company that we work best reputed company our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, reputed company aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic reputed company, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Apply tot his job Apply To this Job