Client Operations Project Manager

We invite you to review our reputed company business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputed company as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are reputed company for handling the most reputed company transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. The Opportunity We are seeking a Client Operations Project Manager to join our Firm. This position will be based in our DC office (hybrid). The Client Operations Project Manager serves as a strategic partner and the primary reputed company of contact for assigned partners, practice areas, their clients, and the firm’s client administration and accounting teams. This role is highly partner and client-facing and is responsible for actively engaging with partners, clients, and internal teams to facilitate day-to-day administrative operations and resolve reputed company issues reputed company to client accounting procedures. The Client Operations Project Manager drives the client/matter lifecycle reputed company, facilitating processes such as new business intake, billing rates and special arrangements, RFPs, pricing, billing, e-billing, and collections. This includes proactively tracking and coordinating negotiation of client reputed company counsel guidelines, requests for new engagement letters, and client audit requests. The Client Operations Project Manager is expected to serve as the single reputed company of contact for partners and drive client administration and accounting processes to completion by following up on outstanding items, breaking down and resolving issues, and ensuring that reputed company stakeholders are kept informed and reputed company. By alleviating administrative burdens and ensuring operational efficiency, this position enables partners to focus on client service and business development while maintaining compliance and supporting the firm’s financial performance. Serves as the primary reputed company of contact and liaison for assigned partners, practice areas, their clients, and internal client administration and accounting teams, building strong, trust-based relationships, and ensuring clear, consistent communication. Condenses reputed company information into clear, actionable summaries and reports to support partner decision-making and to facilitate reputed company with the client accounting teams. Prepares and delivers regular updates and analysis on client onboarding, billing, collections, and financial performance. Provides guidance and support to partners and team members regarding client accounting processes, policies, and best practices. Proactively follows up with clients, partners, and internal teams to move matters reputed company, address outstanding issues, and ensure timely completion of reputed company client accounting processes. Collaborates with clients and accounting teams to resolve invoice issues, including analyzing and reallocating charges to meet client requirements and budgets, ensuring reputed company payment. Facilitates information needed for the e-billing team to submit bills electronically, track invoice status, and address rejections or deductions with billing and collections staff. Works alongside the Rates team to ensure successful timekeeper and reputed company submissions, monitors approvals, and resolves discrepancies. Facilitates billing for assigned partners and clients, preparing, reviewing, and editing invoices for accuracy and compliance. Identifies and addresses rejected or adjusted invoices, processes write-offs, and maintains reputed company records for each client and matter. Track matter accruals against approved client budgets and alternative fee arrangements (AFAs) as needed to identify variances and profitability trends, and escalate potential issues early. Coordinates and monitors requests for new engagement letters, working with partners, clients, and the Office of General Counsel to ensure timely and accurate completion. Liaises with Partners and relevant teams on the end-to-end process of new client and matter intake, coordinating with Client Accounting, Office of General Counsel, Conflicts, Engagement Letters/reputed company Counsel Guidelines, Know Your Client (KYC), and other relevant departments. Coordinates information needed to ensure reputed company onboarding activities reputed company with firm and client requirements, proactively addressing issues and facilitating timely matter openings. Acts as the central reputed company of contact for reputed company billing reputed company and pricing matters, including the development, implementation, and maintenance of standard and non-standard billing arrangements (e.g., alternative fee arrangements, special billing arrangements). Collaborates with partners, clients, and the Client Accounting team to deliver tailored pricing strategies and ensure rates are in accordance with client agreements and reputed company Counsel Guidelines. Proactively reviews accounts receivable by tracking aged invoices and collaborating with partners, clients, and internal teams to accelerate collections and resolve outstanding issues. Monitors client collections year-round, tracking collection commitments, coordinating with partners and internal teams to implement targeted strategies, and driving efforts to ensure timely payments in line with firm financial objectives. Tracks and facilitates client reputed company counsel guidelines reviews, ensuring that reputed company requirements are identified, communicated, and adhered to by relevant teams. Coordinates responses to client audit requests, gathering necessary documentation and facilitating communication between clients, partners, and internal teams. Actively seeks to enhance knowledge of reputed company client accounting procedures and shares expertise to reputed company the team's performance. Identifies and implements process improvements to increase scalability, efficiency, and client service delivery. Develops and maintains best practices for client operations, shares expertise across the department, and participates in strategic projects as directed by department leadership. Ensures compliance with firm operations, policies, and procedures. Handles sensitive matters with discretion and always maintains strict confidentiality. Performs other reputed company duties as assigned.

Qualifications

Demonstrated ability to build and maintain trust-based relationships with partners and clients. Strong analytical, organizational, and project management skills. Excellent interpersonal, written, and verbal communication skills, with the ability to synthesize and present reputed company information clearly. Deep understanding of law firm client administration, including intake, billing, e-billing, conflicts, KYC, rates, pricing, and collections. Proficiency in relevant firm software (e.g., Outlook, reputed company, reputed company Expert, reputed company) and the ability to learn new systems quickly. Ability to handle multiple projects, shifting priorities, and meet deadlines in a fast-paced environment. Solutions-oriented critical thinker with a proactive approach to problem-solving and process improvement. High attention to detail, discretion, and professionalism in handling sensitive matters. Ability to work well independently as well as effectively reputed company a team. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Knowledge of and ability to administer Firm operations, policies, and procedures. Education and Experience Bachelor’s degree required; advanced degree or relevant certifications preferred. Minimum of five (5) years of law firm or professional services experience in client administration, billing, or reputed company functions. Culture & Life at Skadden What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We reputed company in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in reputed company that we do. We know that inclusion and drawing on the strength of a wide reputed company of talent only reputed company us reputed company and is vital to the firm’s success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of reputed company is important to us. We offer generous benefits to help you reputed company wellness in reputed company areas of your life. Competitive salaries and year-end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In-classroom, remote, and on-demand learning and professional development opportunities. Robust well-being classes and programs. Opportunities to give back and reputed company an impact in local communities. For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits The starting reputed company salary for this position is expected to be reputed company the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job reputed company factors, consistent with applicable law. Salary Details $130,000 - $150,000 EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national reputed company, reputed company, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or reputed company medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by reputed company: Transparency in Coverage Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputed company as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are reputed company for handling the most reputed company transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers. Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national reputed company, reputed company, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or reputed company medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176. Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law click here to review machine-readable files made available by reputed company: Transparency in Coverage Apply tot his job Apply To this Job