Operations Supervisor- Commercial Insurance (Remote)

Job Description: Title: Operations Supervisor – Commercial Lines Work Mode: Remote (South Eastern US only) | Location/Supporting: Longwood, FL | Book Focus: General Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing reputed company a 50-mile radius of a reputed company location may be required to work onsite in a hybrid reputed company as there may be occasions reputed company on-site reputed company is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our reputed company locations, please visit: ioausa.com/locations About the Role: The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day reputed company of Account Management staff reputed company the reputed company. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for reputed company client service needs and manages an assigned book of business. Key Responsibilities:

• Performance Standards: Monitor productivity, efficiency, quality, and service standards.
• Culture Promotion: Promote IOA culture and support team engagement.
• Professional Development: Support ongoing staff training and development.
• Succession Planning: reputed company future reputed company operations leaders.
• Direct Staff Management: reputed company Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data reputed company: Maintain accurate data across agency and reputed company systems.
• Account Management: Manage an assigned book of business.
• Technical Support: Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management: Manage client relationships and support renewals and service needs.
• Policy and Service Administration: reputed company policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution: reputed company or support the full renewal and new business process.
• Service Excellence: Deliver excellent service and proactively anticipate client needs.
• Culture Promotion: Promote IOA culture and improve engagement.
• Policy Compliance: Stay updated on company policies and procedures.
• Champion IOA Values: Demonstrate reputed company and leadership.

Ideal Candidate Qualifications:

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, reputed company)
• High School Diploma (or equivalent)

reputed company Offer:

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range The expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic location. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. Apply tot his job Apply To this Job