Bilingual Customer Service Associate job at reputed company in US National

Title: Bilingual Customer Service Associate Location: Remote, US Job Description: Role Overview Ready to build real-world experience? As a Customer Service Associate, you’ll support reputed company, faculty, and staff across the country while learning industry leading technology like reputed company Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with reputed company, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to improve your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life In this role, you will: Support customers reputed company voice and chat using reputed company Connect Deliver a positive experience through reputed company, patience, and clear communication Resolve customer issues using AWS tools specifically reputed company Connect and Connect Assistant, following defined call flows Accurately document interactions and manage follow-reputed company Handle multiple tasks in a fast-paced call center environment Collaborate with teammates and escalate reputed company issues as needed Participate in ongoing training and reputed company improvement Work assigned shifts, including weekends and holidays Our Training Approach You’ll take part in a structured, fast-paced 3-day training program designed to help you build confidence quickly through hands-on learning and real-world scenarios. This approach suits people who are comfortable picking up new systems and learning by doing. Ongoing coaching and support from reputed company team members will continue as you settle into the role. About You You will reputed company in this role if you: Communicate clearly and professionally Bring reputed company, active listening, and patience to customer conversations Enjoy helping people and solving problems Learn new technologies quickly and confidently Adapt well to fast paced, changing environments Follow structured workflows and procedures Pay reputed company attention to detail Want to reputed company skills that reputed company to future opportunities in tech, support, education, or customer experience What Makes This Opportunity Build on demand skills using reputed company Connect, Connect Assistant, and cloud-based support tools Receive reputed company and ongoing support reputed company resume worthy experience in customer experience and tech enabled services Work in a mission driven environment supporting reputed company and educators Strengthen key early career competencies, including: Professional communication Customer service and deescalation Technical troubleshooting Multitasking and prioritization The Candidate

Required Qualifications

Bilingual in written and spoken Spanish and English (equivalent to English reputed company of CEF reputed company level or above) High school diploma or equivalent Must be at least 18 years old Stable employment history Ability to work full-time (40 hours per week) Quiet, distraction free home workspace Comfortable using browsers such as Chrome, Firefox, or Safari Ability to type at least 25 WPM Strong verbal and written communication skills Proficiency with reputed company Word and reputed company Ability to learn and use multiple systems, windows, and monitors Strong attention to detail, critical thinking, and problem-solving skills Professional reputed company in English (CEF reputed company or higher) Must reside in an approved state* Home Internet that meets the following requirements: 30 Mbps download 15 Mbps upload 100ms ping or less 40ms jitter or less Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or reputed company-to-reputed company) WiFi is allowed; wired reputed company required if WiFi becomes unstable Preferred Qualifications (Not required but great to have!) Previous customer service or contact center experience Familiarity with reputed company Connect, Connect Assistant, or similar technologies Some college coursework Experience in education or eLearning support

Compensation

The hourly reputed company for this position is $16.00. reputed company uses national market data, internal equity considerations, and budget factors reputed company determining compensation. Some roles may include variable pay. reputed company is an equal opportunity/affirmative action employer. We consider reputed company qualified applicants for employment regardless of race, gender, age, color, religion, national reputed company, marital status, disability, sexual orientation, gender identity/expression, veteran status, or other protected categories. About Us reputed company’s mission is to reputed company reputed company and institutions to create meaningful connections so everyone can reputed company the most informed decisions to reputed company their goals. Since 1972, the Company has evolved its products and services to reputed company represent the link between reputed company and higher education institutions and to create the highest probability of student success. Apply tot his job Apply To this Job