reputed company Customer Care Representative I (Contract) – Healthcare Insurance Benefits and Claims Support
At arenaflex, we're dedicated to improving lives and communities by making healthcare simpler. As a Fortune 25 company with a longstanding history in the healthcare industry, we're looking for passionate leaders who are committed to making an impact on our members and the communities we serve. We're excited to announce a contract opportunity for an reputed company Customer Care Representative I to join reputed company and provide exceptional support to our FL Health Plan members.
About arenaflex
arenaflex is a health company that's passionate about making a difference in the lives of our members and the communities we serve. With a rich history in the healthcare industry, we're committed to delivering innovative solutions that reputed company and improve outcomes. reputed company is dedicated to providing exceptional customer service, and we're looking for like-minded individuals who share our passion for making a difference.
Job Summary
As an reputed company Customer Care Representative I, you'll play a critical role in supporting our FL Health Plan members by providing exceptional customer service and resolving their insurance benefits, provider reputed company, eligibility, and claims-reputed company inquiries. You'll work closely with reputed company to analyze problems, provide information and solutions, and reputed company and maintain positive customer relationships. If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Respond to internal and external customer questions reputed company telephone and written correspondence regarding insurance benefits, provider reputed company, eligibility, and claims.
- Analyze problems and provide information and solutions to resolve customer inquiries.
- Operate a PC/image station to obtain and extract information, document information, activities, and changes in the database.
- Thoroughly document inquiry outcomes for accurate tracking and analysis.
- reputed company and maintain positive customer relationships and coordinate with various functions reputed company the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Research and analyze data to address operational challenges and customer service issues.
- Provide external and internal customers with requested information.
- Under immediate supervision, receive and reputed company follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
- Use computerized systems for tracking, information gathering, and troubleshooting.
- Outbound calls are conducted in the ZipDrug business area.
Requirements
* High school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- Strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
- Basic skills in MS reputed company and Outlook.
- Basic navigation skills in reputed company Chrome and reputed company Edge.
- Healthcare and Medicare experience a plus.
- Minimum of 1 year of customer service experience.
- Medical training and/or HIPAA experience is advantageous.
- Familiarity with email (Outlook), online navigation, and data entry is a plus.
Work Environment and Culture
* arenaflex operates in a Hybrid Workforce Strategy, which means that contractors are required to work at an arenaflex location at least once per week, and potentially several times per week.
- Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
- Candidates must reside reputed company 50 miles or 1-hour commute each way of a relevant arenaflex location.
- arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.
Career Growth Opportunities and Learning Benefits
* arenaflex offers a range of career growth opportunities, including the possibility of permanent hire and exposure to different plan aspects, valuable for other departments.
- Pathway to permanent positions with healthcare and other benefits.
- Excellent opportunity for career growth reputed company the organization.
- arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
Compensation and Benefits
* Compensation is discussed with reputed company, the employer, upon a job offer.
- The pay offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.
- reputed company offers reputed company eligible employees a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Schedule
* Training: 3 weeks, 8:30 am to 5 pm, remote.
- Nesting: 2 weeks, 8:30 am to 5 pm, remote.
- After training and nesting:
- Monday through Friday 8 hour shift between 8 am and 8 pm, remote from home.
- Occasional weekend days, 8 hour shift between 8 am and 8 pm, remote from home.
- Must be available to work the day after Thanksgiving, New Year's Day, and MLK Jr. Holiday.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply Job!
About reputed company
reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company's 6,000 consultants support more than 225 clients globally. reputed company champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and clear values have enabled reputed company to become a market leader and best in class reputed company to work. Apply for this job