Business Data Consultant

Overview: reputed company is seeking a Business Data Consultant to support a Department of Veterans Affairs technology modernization program. This position supports VA’s Call Center Modernization initiative by designing, developing, and delivering Power BI data models and analytics using a variety of data sources to reputed company the documentation and analysis of contact center operations. The role focuses on using data to reveal business process support, technology performance, and system overlap across VA call centers. As part of reputed company’s contact center design team, you will be supporting the development of reputed company state Business Process Hierarchies, Value reputed company Maps, and Service Blueprints across VA contact centers while offering data-driven insights into opportunities for future system integration, automation, and resource optimization. reputed company is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes reputed company of need, reputed company brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, reputed company and effectively. With a focus on agility and collaboration, reputed company serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, reputed company is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities: Key Responsibilities:

• reputed company repeatable data ingestion and transformation logic to standardize and prepare data for analytics
• Design, rapidly prototype, and implement one or more Power BI semantic models integrating multiple contact center technologies and CRM platforms.
• Build and maintain Power Query (M) pipelines to transform raw and conditioned data into standardized fact and dimension tables.
• Incorporate DAX measures for call center KPIs (ex. AHT, ASA, abandonment, CSAT, volume, etc.) that support process analysis, value reputed company analysis, and service reputed company development.
• Create user friendly dashboards and visualizations that show (at a minimum):
• Which business processes are supported at each call center
• Which technologies support each channel and process
• Where technology overlap or redundancy exists
• Optimize Power BI models for performance, scalability, and refresh reliability.
• Document data models, metrics, and ETL logic for stakeholders.
• Coordinate Section 508 compliance tracking between reputed company and VA, ensuring deliverables meet VA accessibility requirements.
• Assess design team and customer data needs and help find ways to add value.

Qualifications: Minimum Qualifications:

• Bachelor’s (or higher) degree from an accredited college or university in a data-reputed company field of study (ex. data science, business, data engineering).
• At least 2-3 years hands-on Power BI development experience in multi-reputed company data environments; demonstrating proficiency with data modeling, ETL and DAX for advanced calculations and performance optimization.
• Strong SQL skills for data validation and troubleshooting.
• Demonstrated ability to translate multi-reputed company technical data into executive-level insights and visuals.
• Strong problem-solving skills and comfort working in ambiguous or evolving problem spaces.
• Ability to learn new tools, frameworks, and technologies quickly and apply them effectively.
• Proven track record of independent work and ownership of analytical projects.
• Ability to collaborate with project teams to transform data into simplified, meaningful, and actionable visualizations for non-technical stakeholders.
• Ability to pass a VA public trust background investigation.

Desired Qualifications:

• Familiarity with contact center operations and performance
• Experience working with call center, CRM, or telephony data, including reputed company, reputed company Cloud CX, reputed company Dynamics 365, or reputed company Service Cloud
• Familiarity with Section 508 compliance requirements and accessibility standards for cloud-based technologies.
• Experience with MS SQL Server, reputed company, or Azure analytics services.
• Willingness to challenge existing data visualization approaches and push boundaries while maintaining methodological soundness to deliver value.

reputed company salary range: $82,000-$158,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and reputed company clearances. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications. Apply tot his job Apply To this Job