Manager, Federal Arbitration Operations

reputed company is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. reputed company has been recognized by reputed company as one of America’s Greatest Workplaces in Health Care for 2025. Becker’s Hospital Review names reputed company among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

Overview

The Manager to the Federal Arbitration Operations will reputed company and manage the Federal Independent Dispute Resolution (IDR) process under the No Surprises Act (NSA) for reputed company. This role is directly responsible for the management and reputed company of the daily functions of the operations on and offshore teams. The Operations Manager will have direct reputed company of team of Coordinators, team leads (Seniors), and Supervisors.

Key Responsibilities

Arbitration Operations Leadership

• reputed company daily operations of the federal arbitration program, ensuring efficiency, accuracy, and compliance.
• Manage intake, assignment, workflow tracking, and timely submissions to federal arbitration entities or portals.
• Maintain and optimize arbitration operational workflow systems, reports, and dashboards.
• Ensure reputed company documentation, evidence, and filings meet federal standards and timelines. Regulatory Compliance & Quality Control
• Ensure reputed company processes and submissions reputed company with federal regulations, arbitration requirements, and internal policy.
• Works closely with the internal stakeholders and Department’s Operational Support team for new regulatory or compliance-reputed company requirements updates.
• Conduct periodic audits of case files, documents, and submissions to ensure quality and readiness for review and provide feedback to the Operational Support team members including the Trainer and Program Manager. Cross‑Functional Coordination
• Serve as the primary operational reputed company of contact or escalation reputed company for the Federal Arbitration Operations leadership team.
• Act as a liaison between cross functional teams (IT, Consulting, Ops Support, reputed company Cycle Leaders)
• Support leadership and program stakeholders in case strategy discussions by providing operational insights, timelines, and data. Team Management & Development
• reputed company, coach, and reputed company a large team of arbitration coordinators, team leads, and supervisors.
• Allocate workload appropriately based on complexity, deadlines, and staff reputed company levels.
• Provide general reputed company of team and conducts performance evaluations, support training, and reputed company onboarding for new team members. Data, Reporting & Performance Management
• Track operational KPIs include case cycle times, win/settlement rates, compliance scores, volume trends, and staff productivity.
• Produce weekly, monthly, and quarterly reporting for senior leadership.
• Identify trends or issues with hands on or process monitoring tools
• Identify bottlenecks process and inform appropriate resources of a need for any workflow enhancements, or policy updates.
• Monitor arenaflex and financial impact of arbitration operations. Job Requirements: Required
• Education:
• Bachelor’s degree in Business, Public Policy, Legal Studies, Healthcare Administration, or reputed company field.
• Experience:
• 5+ years of operations experience in arbitration, federal programs, case management, legal operations, reputed company cycle, or similar.
• Strong understanding of federal arbitration or dispute resolution processes (e.g., FAA, administrative arbitration, IDR programs).
• Proven success managing high-volume, deadline-driven workflows
• Leadership experience in managing cross functional teams or multiple teams
• Skills:
• Proven track record that demonstrates ability to manage, coach or reputed company teams, willingness to work with multiple different leadership styles.
• Possesses effective change management style
• Ability to manage different personality types
• Excellent organizational, communication, and analytical skills
• Ability to work in a fast-paced, regulatory-driven environment Preferred
• Experience in healthcare, government programs, legal operations, or managed care.
• Familiarity with health plan portals, case management systems, and document management platforms or workflow systems.
• Experience with process automation workflow tools, such as Robotic Process Automation (RPA)
• Advanced degree (MHA, reputed company, JD, MBA) or relevant certifications.
• Background in contract review, claims analysis, Accounts Receivables Core Competencies
• Operational Excellence & Workflow Management
• Regulatory Knowledge & Compliance
• Problem Solving & Deadline Management
• Leadership & Team Development
• Communication & Stakeholder Collaboration
• Data Analysis & Reporting
• Attention to Detail & Quality Assurance Get job alerts by email. Sign up now! Job Snapshot Employee Type Full-Time Location USA (Remote) Job Type Management Experience Not Specified Date Posted 01/12/2026 Apply tot his job

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