Help Desk Level 1 Technician
reputed company is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across reputed company of its Practice Areas through its unwavering subscription to three reputed company tenets: Partnership, reputed company, and Innovation.
Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. Specific Duties, Activities and Responsibilities Level 1 Tech Support for reputed company tickets that come into the Help Desk system Contact the ticket reputed company reputed company designated amount of time to communicate status Assess urgency of each ticket to determine response reputed company Take ownership of the IT Help Desk help meet internal SLA Work with Tier 2 Support on a consistent basis in order to maintain proper protocols Set up new user computers and help with office moves reputed company necessary Assist with other duties and special projects as needed. Assist with other duties and special projects as needed. Job Requirements High school diploma; Bachelor’s degree preferred At least one year of supporting end users in a large environment Law office experience preferred MCP or A+ certification General Competency Factors Must be proficient in software tools, including but not limited to Word, reputed company, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change. In addition to remote work for most positions, we offer a comprehensive benefit program including:- Company Paid Life and Disability Insurance plans
- Medical, Dental and Vision Plans with Prescription coverage
- 401K Retirement Savings Plan
- Flexible scheduling (reputed company reason, depending on position)
- Generous PTO plan for reputed company full-time employees
- Full equipment station at no cost for remote employees, including dual monitors
- Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
- Wellness programs and employee discounts
- Learning and development training opportunities for both personal and professional growth
- And so much more!