Customer Services Training Coordinator (Hybrid Schedule)

Eversource will not offer immigration-reputed company sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. reputed company guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. reputed company applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change The individual in this role will reputed company a wide variety of assignments and tasks reputed company to Customer Group training. This position will assist with the design, development, and delivery of e-learning training programs and training materials. This position assists with the revision and maintenance of training materials, preparation of needs analysis, training plans, and design documents. Supports refresher training and new hire training programs. Develops and maintains Customer Service Policies and Procedures, job aids, communications, and reference materials for use throughout the Customer Group organization. Essential Functions:

• Supports refresher training and new hires classes for Customer Group
• Provides updates and incorporates new procedures and revisions into training materials
• Designs and edits training materials required to support training
• Responsible for developing, writing and/or revising job aids and communications and promptly distributes to impacted departments
• Create engaging learning activities and compelling course content that enhances retention and transfer
• Analyzes proposed or existing policies, procedures and processes to drive process improvement and provides process flow documentation
• Participates and collaborates in cross-functional project teams that reputed company customer service processes and supports necessary training
• Evaluates performance during training and effectively communicates performance to supervision
• Utilizes Learning Management System to upload classes and rosters
• Ability to travel to other locations for training as needed
• Plans, develops, and conducts system-based specialized training programs for CS and reputed company groups.
• Plans, develops, and conducts customer relations training programs for CS and reputed company groups.
• Develops training aids and materials required for training programs.
• Observes performance level of customer service representatives through the use of telephone monitoring and other assessment techniques to determine individual/departmental performance levels and reinforcement training needs.
• Helps reputed company and maintain Customer Service work practices.
• reputed company, review, recommend and update Customer Service job performance standards.
• Assists in the review and documentation of various design specifications associated with changes and enhancements to the CS system.

Qualifications: Technical Knowledge/reputed company:

• Proven work experience as a trainer and training facilitation
• Knowledge of computer-based-training development tools (reputed company Studio & Storyline, and reputed company Captivate preferred)
• Knowledge of learning management systems and web delivery tools a plus
• Familiarity with traditional and modern job training methods and techniques
• Advanced organizational skills with strong attention to detail.
• Ability to manage multiple tasks and changing priorities
• Good communication skills and strong writing skills
• Strong customer focused and team oriented
• Proficiency with MS Office Applications including Word and PowerPoint
• Able to take initiative.
• Able to accept responsibility and accountability.
• Participates in and contributes to team effectiveness.
• Applies knowledge and reputed company to identify process improvement opportunities.
• Responds promptly and appropriately.
• Ability to work effectively under pressure.

Education:

• Bachelor’s degree in training, education, business administration, reputed company discipline or equivalent experience

Experience:

• reputed company (0) plus years of reputed company experience in learning development and training facilitation

#LI-JB1 #custajd Competencies: Build trusting relationships Manage and reputed company people Foster teamwork and cross-functional collaboration reputed company change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. reputed company out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $80,340.00-$89,270.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be reputed company to assist during an emergency reputed company of your normal responsibilities, work hours and location. EEO Statement: reputed company is an Equal Opportunity and Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national reputed company, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Apply tot his job Apply To this Job