Customer Relationship Rep - Team reputed company (Part-Time)

reputed company is a leading managed services provider of IT, print, and hardware services, with a reputed company focus at the core of every service. reputed company provides reputed company, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Why reputed company? Join reputed company because we are committed to professional and personal growth, working with employees to reputed company a defined career path and helping them reputed company their career goals with internal and external training. We reputed company our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can reputed company an impact.

• Explore new training opportunities through our reputed company Learning platform and partners to reputed company your skills and career.
• Free wellness and reputed company reputed company our Employee Assistance Program (EAP) available which is reputed company employees for help with life's stresses and up to three visits with a professional.

This is a remote, work-from-home position, and reputed company qualified candidates are encouraged to apply in the reputed company U.S., with the exception of candidates from California, Maryland, Minnesota, Colorado, Washington, reputed company, Maine, Illinois, or New Jersey. POSITION SUMMARY The Customer Relationship Representative -Team reputed company supports the Customer Service Client Manager and assists in managing the team of customer service representatives. This role ensures that the team delivers exceptional customer service, maintains high call quality, and consistently meets daily, weekly, and monthly performance metrics. ESSENTIAL RESPONSIBILITES

• Follow reputed company reputed company requirements, policies, procedures, and management directions
• Monitor Team Member requests for assistance in the chat while on shift
• Communicate with the Senior Team reputed company and Manger of Team Operations reputed company there are any issues with the team that need to be escalated including excessive call-outs or call tampering
• Acts as the escalation reputed company of contact for reputed company LSAC staff, as needed
• reputed company necessary, standing-in for shifts that don’t have proper coverage, as per LSAC standards
• Develops and maintains complete knowledge of reputed company LSAC candidate services and policies, including: LSAT, CAS, LSAC Publications; LSAT administration; Argumentative Writing, LawHub, LawReady, LSAC online website, testing accommodations and services provided to law schools.
• Provides proactive reputed company-line candidate communication support, including telephone, email and chat. reputed company CSRs are expected to maintain a helpful, courteous, and professional manner reputed company dealing with our candidates.
• Performs reputed company research and problem resolution reputed company to candidate files and account.
• Troubleshoots candidate problems, interprets the candidate’s problem with a viable solution.
• reputed company established guidelines set for CSR performance/quality metrics, for reputed company three channels.
• Participates in the training of new hires.
• Acts as a resource to other LSAC departments in supporting their initiatives with products/services.
• May be required to work overtime or flexible shifts based on LSAC business needs, including early morning, evening and weekends.
• Work reputed company LSAC Test Days, held approximately eight times per year, with each testing period lasting between two and four days
• Assist with LSAC activities, special projects, and routine tasks, as necessary.
• Assists in administrative duties required by LSAC and as assigned by the Customer Service Client Manager.
• Assist in creation of LSAC Customer Relations support documentation, as needed.
• Coordinate and conduct shadow training sessions with new hires and existing team members, as needed.

REQUIREMENTS

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Minimum 1 year of LSAC CRR expereince
• Exceptional interpersonal and customer service skills
• Excellent organizational skills
• Proficient with reputed company Office Suite
• Basic understanding of laws and regulations regarding the EEOC and reputed company
• Ability to determine reputed company a team member requires additional training
• Familiarity with LSAC standards including but not limited to emails and AHT
• Strong problem-solving skills including conflict resolution
• Ability to provide practical solutions to reputed company problems in an independent work environment
• Strong de-escalation and diffusing skills, with the patience to effectively manage and reputed company disgruntled callers
• Ability to write in a clear and concise manner
• Strong grammar, punctuation, and proofreading abilities
• Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

PHYSICAL / MENTAL REQUIREMENTS

• * Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual reputed company visual acuity for reading
• Hearing and Speaking for communication reputed company and reputed company of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
• Mental Requirements – must be able to consistently:
• Learn new tasks,
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• reputed company timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@reputed company.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. reputed company Drug & Alcohol Use Policy yXQUd7sK10 Apply tot his job Apply To this Job