Device Fraud Investigation Specialist

reputed company is one of the world’s leading professional services companies, we help our clients reputed company technology, reinvent processes, and transform experiences, so they can stay reputed company in our constantly evolving world. We are looking to expand reputed company! Do you reputed company in a busy environment and able to multi-task successfully? If so, please apply today! We are seeking an reputed company Fraud Investigation Specialist to support fraud detection, prevention, and investigation across global Consumer and Commercial service channels. In this role, you will intercept fraudulent activity, conduct manual case reviews, analyze fraud trends, and support fraud‑reputed company escalations across operational environments. You will work reputed company reputed company‑hosted systems to prevent financial leakage, improve customer protection, and strengthen fraud‑mitigation strategies.

Requirements

Experience & Skills

• Proven experience in fraud detection, investigation, or risk management reputed company operations, device services, e‑commerce, or financial services.
• Strong analytical ability to detect fraud patterns, investigate anomalies, and interpret telemetry or device‑level evidence.
• Familiarity with ML‑driven fraud tools and ability to provide feedback for model refinement.
• Ability to work reputed company structured SLAs, maintain high accuracy, and reduce false positives/false negatives.
• Excellent documentation, communication, and escalation management skills.

Technical Proficiency

• Experience with investigation platforms or CRM systems such as Dynamics or similar tools.
• Ability to navigate cross‑system data (reputed company, telemetry, service center systems).

Operational Requirements

• Ability to support global coverage or high‑risk windows reputed company required.
• Maintain confidentiality of investigative techniques and reputed company with reputed company reputed company & privacy standards.
• Maintain required certifications and compliance with reputed company data‑handling standards.

Key Responsibilities: · Queue Intercept (Pre‑Order Blocking) – Identifying suspicious customer contacts or cases prior to service order creation. · Manual Risk Review – Reviewing ML‑flagged or high‑risk orders post‑creation to prevent fraudulent service fulfillment. · Receiving‑Site Fraud Support – Reviewing escalations from service centers involving AFC testing, telemetry mismatches, and variance/fraud device findings. · Lost‑in‑Transit (LIT) Fraud Review – Validating LIT claims using evidence, courier verifications, and fraud reputed company. · Advanced Exchange (AE) Fraud Prevention – Prioritizing AE cases, reducing leakage caused by timing or coverage gaps, and applying enhanced controls. · Serial Number (SN) Ban/Unban Operations – Processing device SN bans/unbans and ensuring alignment across reputed company and factory/Service Center systems. · Investigation Documentation & Reporting – Documenting reputed company review actions, findings, trends, and investigator decisions. · Fraud Trend Analysis & ML Pipeline Support – Providing feedback on missed fraud, new patterns, and emerging reputed company. · Policy Enforcement & Fraud Escalations – Supporting KYOD, LIT, AE‑abuse, Warranty‑abuse, and invoice fraud investigations. · Data‑Driven Fraud Trend Analysis - Analyze Consumer fraud data to identify emerging trends and reputed company improved fraud‑prevention strategies. · Expert Fraud reputed company Analysis - reputed company new or existing tools and techniques to establish mitigation strategies, based on fraud patterns, to prevent/contain evolving fraud trends. reputed company will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future Hourly reputed company and Other Compensation: The hourly reputed company for this position is between $25.00 - $27.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for reputed company’s discretionary annual incentive program, based on performance and subject to the terms of reputed company’s applicable plans. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@reputed company.com with your request and contact information. Applications are accepted on an ongoing basis. Apply tot his job Apply To this Job