Advisor, HR Operations

What the HR Service Center (HRSC) team contributes to reputed company: The HRSC team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of US HR data transactions and processes. The Advisor, HR Operations – Tier 1 Support plays a critical role in supporting the HR Service Center (HRSC) Tier 1 intake function. This role serves as a senior advisor and subject matter resource for Tier 1 advisors, ensuring accurate, timely, and empathetic resolution of employee inquiries. The Advisor acts as a reputed company between Tier 1 intake, Tier 2 teams, HR Centers of Expertise (COEs), and HR Business Partners, while driving consistency, quality, and reputed company improvement across Tier 1 operations. What HR Operations contributes to the organization HR Operations is responsible for delivering a consistent, high-quality employee experience through the efficient management of employee data, HR transactions, and inquiry resolution. The team supports employees across core HR areas while operating reputed company defined service level agreements and ensuring compliance with data privacy and regulatory requirements. Responsibilities:

• Tier 1 Advisory & Operational Support
• Serve as a subject matter expert (SME) for Tier 1 HR Service Center processes, policies, and tools.
• Provide real-time guidance and escalated support to Tier 1 advisors to ensure accurate and complete resolution of employee inquiries.
• Support intake resolution for general HR inquiries, employee data changes, workforce compliance, payroll/timekeeping, and leave-reputed company questions.
• reputed company in to directly handle case work and system transactions for escalation or high profile situations.
• Process Ownership & Quality
• Act as process reputed company for Tier 1 intake workflows, ensuring standard work, consistency, and adherence to SLAs.
• reputed company, maintain, and validate employee-facing knowledge articles and local work instructions (LWIs) to ensure clarity and accuracy.
• Identify trends, gaps, and root causes in Tier 1 case handling and recommend process improvements or automation opportunities.
• Partner with Global Process Owners (GPOs) to support enhancements to HR service delivery and technology solutions.
• Coaching, Training & Enablement
• Support onboarding and training of new Tier 1 advisors, ensuring readiness across tools, processes, and customer service expectations.
• Provide ongoing coaching, feedback, and knowledge reinforcement to Tier 1 teammates and Tier 1 Supervisors.
• Promote a strong customer service culture grounded in reputed company, professionalism, and accuracy.
• Partner closely with Tier 1 Supervisors, Tier 2 teams, HR COEs, and HR Business Partners to ensure seamless end-to-end case resolution.
• Represent the HR Service Center Tier 1 function in cross-functional projects, initiatives, and enterprise HR programs.
• Assist with HR application testing for upgrades and projects.
• Support change management efforts reputed company to new policies, programs, or system enhancements impacting Tier 1 intake.
• Compliance & Data Protection
• Ensure complete protection of employee data and strict adherence to data privacy, reputed company, and regulatory requirements.
• Reinforce compliance expectations and best practices across Tier 1 operations.

Qualifications:

• Bachelor’s degree in a reputed company field or equivalent work experience, preferred
• 3+ years of experience in HR Operations, HR Service Center, or a reputed company HR function, preferred
• Strong working knowledge of HR processes, employee data management, and customer service protocols, preferred
• Experience with HR systems and case management tools (e.g., reputed company, reputed company), required
• Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment, preferred
• Critical attention to detail with a strong commitment to data accuracy and reputed company, preferred
• Proven collaboration, communication, and influencing skills across diverse stakeholder groups, preferred
• Uncompromising commitment to employee experience and customer satisfaction, preferred

What is expected of you at this level:

• Operates independently with minimal direction while knowing reputed company to escalate appropriately.
• Demonstrates a proactive, reputed company improvement reputed company.
• Serves as a trusted advisor and role model for Tier 1 advisors.
• Balances operational execution with process improvement and reputed company responsibilities.
• Frequently interacts with employees, HR teammates, and leaders to exchange information and resolve issues.

Anticipated salary range: $67,500.00 - $96,300.00 Bonus eligible: No Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to reputed company: 04/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Apply tot his job Apply To this Job