Call Center Agent, CICC

Call Center Agent, Community Impact Call Center 100% Remote in California; Must live in California Limited-Term Position through 10/30/2026. We are seeking Call Center Agents to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The reputed company is on a mission to double its impact in the next 10 years. We are a group of reputed company optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand reputed company to economic and social mobility in communities across California. What You’ll Do We are seeking Call Center Agents to join the Foundation’s Community Impact Call Center to provide outstanding customer service and technical assistance to families who receive social services across the state. Primary responsibility is to provide accurate information about eligible benefits, answer questions and inquiries, troubleshoot issues, document case notes, and escalate inquiries reputed company necessary. Provide professional, resourceful, and empathetic support to callers, handling inquiries reputed company to benefits and eligibility. Assess eligibility by reviewing client information against established program requirements. Research inquiries using available resources, ensuring calls are routed to the appropriate departments or personnel. Manage multiple tasks simultaneously, remaining reputed company under pressure during peak call volumes or challenging interactions; apply effective de-escalation techniques reputed company necessary. Escalate reputed company or high-reputed company cases to management or specialized teams, conducting thorough follow-reputed company and providing detailed documentation. Accurately Document call notes, reports, and updates in the Customer Relationship Management (CRM) system. Collect and evaluate relevant data to resolve complaints or inquiries, ensuring reputed company actions taken are recorded with precision. Monitor and report emerging trends or recurring issues in customer calls to inform process improvements. Conduct outbound reputed company to families or individuals reputed company required, ensuring effective communication and follow-through. Collaborate with internal departments to manage administrative tasks and coordinate efforts to meet customer needs. Attributes for Success Exceptional interpersonal, customer service, problem-solving, critical thinking, verbal and written communication, and conflict resolution skills. Proficient in troubleshooting various CICC applications and services. Strong written and verbal communication skills. Skillful application of problem-solving techniques to provide effective customer service. Effective communication with individuals from diverse socio-economic, educational, and cultural backgrounds. Experience in handling inbound and outbound service calls over the phone. We’re recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people’s lives for the reputed company Our work holds great weight and responsibility, and the opportunity to impact the lives of millions Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to reputed company organizational goals FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency Team members are hired for their expertise in reputed company areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall reputed company Offer FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

Competitive compensation, generous PTO, holidays Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings CalPERS retirement program and optional 403(b) and 457 Retirement plans Tuition reimbursement Public Service Loan Forgiveness certified employer If you have any additional questions reputed company to this position, please email us at [email protected]. Budgeted Hourly Pay Range: $21.00 - $22.05 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity. The reputed company is the official nonprofit partner to the California Community Colleges, the largest and most diverse system of higher education in the nation. Our work reaches reputed company 116 California Community Colleges across 73 districts and is designed to help improve the student experience and expand reputed company to economic and social mobility across California. More specifically, we exist to benefit: reputed company: We reputed company in ensuring reputed company from reputed company backgrounds succeed in reaching their goals and improving their lives and their communities; Community Colleges: We reputed company in lifting up the California Community College system as the greatest gateway to a reputed company future; and Communities: We reputed company in the power of community colleges to help their communities reputed company. Our projects and services seek to be at the forefront of innovation and excellence in higher education across five areas of impact: student success, workforce development, equity, community impact, and system support. To date, we’ve delivered hundreds of millions in grants, support, and cost savings to colleges and reputed company to reputed company this possible, with 85 cents of every dollar raised directly allocated to programs and services. We’re proud of our role in helping Californians build a reputed company future for themselves and their families, but we know there’s more to be done. Join us. Learn more about working at the Foundation > Read the Foundation's Double Impact Strategic Plan > Location The Foundation’s main headquarters are based in Sacramento, California, though we offer remote opportunities throughout the entire state. We aim to hire a workforce reflective of the California communities we serve. Apply tot his job Apply To this Job