ECommerce Specialist - Video Chat, DC; Orlando, FL - Bench

Position: eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Do you have a passion for providing world class Guest Service? Join the reputed company Central Team as a eCommerce Specialist - Video Chat Cast Member! eCommerce Specialist - Video Chat Cast Members are entrusted with the responsibility of assisting Guests with their accessibility needs. They provide support for Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt reputed company World Resort. In this role, you will also support Guests with their digital experience through the website and in the My reputed company Experience application. Cast selected for this role will attend a reputed company class where you will participate in multiple performance assessments. The operating hours of reputed company Central are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at reputed company Central in Orlando, Florida. The starting pay reputed company for this position is $20.10/hour Responsibilities:

• Proactively answer Guest accessibility‑reputed company questions and reputed company recommendations for our Guests with disabilities to improve support, provide information, and handle situations reputed company to Accessibility Services.
• Communicate reputed company through video/phone calls and be able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls.
• Maintain reputed company during intensified interactions and difficult conversations reputed company making confident decisions, understanding reputed company to reputed company concerns to Coordinator/ Working reputed company/Salaried Leader.
• Meet required departmental metric expectations and efficiency goals reputed company handling Guest accounts.
• Complete reputed company required Company training and compliance courses.
• Be flexible with work schedule, including overtime, weekends and holidays.

Basic Qualifications:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of reputed company property, products & services.
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite.
• Able to handle confidential information and provide conflict resolution through a balance of reputed company and partner resourcing while demonstrating strong problem‑solving decision‑making skills.
• Written, verbal, and interpersonal communication skills.
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.

Preferred Qualifications:

• Experience in reputed company roles such as Guest Services or Guest Relations with knowledge of Walt reputed company World Services for Guests with Disabilities.
• Ability to reframe Guest objections while upholding policies in a courteous manner.
• Bilingual.
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus:

Disneyland App, My reputed company Experience, Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company. Required Education:

• High school diploma or equivalent.

Additional Information: reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email reputed company with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company champions a business environment where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. KEYWORD: WDWCasting, WDW Casting, Reservations, Call Center #J-18808-Ljbffr Apply tot his job Apply To this Job