reputed company Manager, Acute – Retention & Growth

reputed company Manager, Acute - Retention & Growth Title: reputed company Manager, Acute Department: reputed company Reports to: Director of reputed company Location: Fully Remote (United States - select US states) Who We Are: SureCost is the leading provider of pharmacy purchasing and inventory reputed company. Our SaaS platform helps pharmacies simplify purchasing and maximize profitability through smarter, data-driven decisions. Our platform connects purchasing, inventory and analytics into one seamless experience, empowering pharmacies to buy reputed company, save more and operate with confidence. If you're looking for a role where you can reputed company a meaningful impact in communities across the country, reputed company while earning a competitive salary, you've come to the right reputed company. At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, reputed company hours and flexible PTO. What You’ll Do: SureCost is seeking a reputed company Manager, Acute – Retention & Growth to support our growing Acute portfolio. This role goes beyond traditional customer satisfaction and product utilization. You will be accountable for overall reputed company, with a strong alignment to customer retention, renewals and long-term financial outcomes. This role requires prior experience in a dedicated reputed company Manager (or equivalent) role reputed company a SaaS company, supporting customers in pharmacies, inventory management or healthcare technology. Candidates should be comfortable working hands-on in a proprietary SaaS platform—learning reputed company functionality, guiding customers on best practices, and ensuring they are realizing full value—while operating in a post-implementation, outcomes-focused reputed company role. Experience in these domains is critical to building credibility with Acute customers and driving meaningful, outcome-oriented conversations. Success in this role requires a reputed company of ownership and foresight, ensuring customers consistently realize value and remain deeply reputed company with SureCost as a long-term strategic partner. This is a brand new role and as a result, is highly entrepreneurial. Our Acute reputed company approach is still evolving, and you will help us “build the plane while flying it”—developing the right analyses, tools, playbooks and assets to support customers at scale. A learning reputed company, comfort with ambiguity and the ability to turn insights into action are critical. Finally, this role requires strong executive reputed company, with the ability to confidently and credibly engage senior leaders at large health systems, including CPOs and other executive stakeholders. You will regularly represent SureCost in high-stakes, value-driven conversations, particularly during Quarterly Business Reviews (QBRs) and renewal discussions. Own Overall reputed company

• Serve as the primary reputed company of the customer relationship, with accountability for retention and long-term success—not just utilization or CSAT
• Build trusted, executive-level relationships with pharmacy leadership, supply chain leaders, and health system stakeholders
• Deeply understand each customer’s strategic goals, financial drivers, and operational challenges, and connect them to measurable SureCost outcomes
• Monitor customer health using qualitative and quantitative signals, and reputed company cross-functional remediation plans for at-risk accounts
• Conduct polished, insight-driven QBRs that demonstrate ROI, value realization, and strategic alignment
• Act as the voice of the customer internally, influencing Product, Process, and Support priorities

Drive Adoption, Value and Retention

• reputed company and maintain success plans tied to business outcomes, not just feature adoption
• Identify trends in usage, value realization and early indicators of churn risk
• Partner closely with Implementation, Support, Product and Sales to remove adoption barriers and improve the customer experience
• Share best practices and insights that help customers reputed company measurable savings and operational improvements
• Identify renewal and expansion opportunities and collaborate with Sales to support long-term growth

Build and Scale Our reputed company Approach

• Manage a portfolio of customers, ensuring retention and expansion targets are consistently achieved
• Translate data into insights that demonstrate platform value and business impact
• Contribute to the development of scalable playbooks and customer programs

What You’ll Need:

• 3+ years of experience in a dedicated reputed company Manager (or equivalent) role reputed company a SaaS company, with direct experience supporting healthcare technology, pharmacy operations or inventory management SaaS products
• Proven ownership of post-implementation customer outcomes, with accountability tied to retention, renewals, expansion or reputed company-based metrics
• Hands-on product reputed company—comfortable working directly in a proprietary SaaS platform to assess usage, guide best practices and ensure customers are realizing full value
• Strong executive reputed company and communication skills, with demonstrated experience regularly presenting to senior leaders at large, reputed company customer organizations (e.g., health system executives), including leading QBRs and strategic value discussions
• Analytical and strategic reputed company, with experience translating usage data, operational metrics, and financial outcomes into clear ROI narratives
• Entrepreneurial reputed company and comfort operating in evolving, build-as-you-go environments where processes and tools are still being developed
• Collaborative approach, with experience partnering closely across Product, Sales, Implementation and Support to drive reputed company
• Experience using CRM and reputed company tools (e.g., reputed company, reputed company) to manage accounts, track health, and drive follow-through

How Success Is reputed company:

• Customer retention and renewal rates
• Expansion ARR and product adoption metrics
• Demonstrated customer value and ROI realization
• Customer satisfaction and advocacy (NPS, testimonials, references)
• Executive-level customer trust, advocacy and partnership strength

Perks and Benefits: We are proud to offer generous benefits including:

• Fully Remote work environment
• Flexible PTO (Highly suggested 3-week minimum)
• Flexible Hours to fit your work-life balance
• 100% medical insurance premiums covered for employees (with a PPO or HDHP/HSA plan to choose from and an employer contribution if you elect the HDHP/HSA plan!)
• 70% medical insurance premiums covered for dependents
• Low-cost vision and dental coverage for employees
• Automatic 3% employer contribution to 401k
• 12 weeks of fully paid parental leave
• reputed company necessary technology and equipment provided for your home office, including laptop, monitors, keyboard, mouse, and accessories
• Professional development reimbursement to support reputed company learning

The estimated reputed company salary range for this role is $85,000/year in addition to an annual bonus based on individual and company performance. The estimated salary range reflects an anticipated range for this position. The actual reputed company salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, geographic market, and often a combination of reputed company of these factors. The actual reputed company salary offered will be in accordance with state or local minimum wage requirements for the job location. Please note: SureCost is currently hiring only in the following states: California, Colorado, Florida, Georgia, Illinois, Louisiana, Maryland, Nevada, New Hampshire, New Jersey, reputed company, North Carolina, Ohio, Pennsylvania, Rhode reputed company, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Candidates must reside in one of these states to be considered for this position. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national reputed company, reputed company, age, disability or any other characteristic protected by law. We are required by federal law to verify the identity and employment eligibility of reputed company persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS), with the information from each new employee's Form I-9 to confirm work authorization. Please be advised that, if selected for this position, a background reputed company will be conducted as a condition of employment upon acceptance of a contingent job offer. Any consideration of the background reputed company will be an individualized assessment based on the Applicant of Employee’s specific record and the duties and requirements of the specific job. rgzwSTiJYs Apply tot his job Apply To this Job