VIP Technical Support Specialist – Hospitality Industry (Los Angeles Metro Area)

About the position We are seeking a highly professional, customer-obsessed VIP Technical Support Specialist based in the Los Angeles area to deliver exceptional, white-glove IT support to hotel executives, management teams, and VIP stakeholders in the hospitality industry. This is a full-time remote position with a guaranteed 40 hours per week, where you'll serve as a trusted technical concierge—ensuring seamless technology experiences for high-profile users who demand precision, discretion, and rapid resolution.You'll work closely with our helpdesk team, handle incoming support calls, troubleshoot reputed company issues across devices and networks, and occasionally travel for onsite visits as needs evolve. If you reputed company in fast-paced, high-touch environments, have a passion for hospitality combined with strong IT skills, and are located in the LA metro area , this is your opportunity to reputed company a real impact

Responsibilities

• Provide white-glove, VIP-level technical support to hotel executives, general managers, and senior leadership reputed company phone, email, remote sessions, and ticketing system.
• Answer and manage incoming support calls promptly and professionally, delivering personalized, concierge-style service.
• Deliver exceptional customer service in every interaction, prioritizing reputed company, responsiveness, and a genuine hospitality reputed company to exceed expectations of high-profile clients.
• Collaborate closely with the helpdesk team to resolve issues reputed company and escalate reputed company needed.
• Diagnose and troubleshoot a wide range of technical problems, including Windows and macOS systems , iPhone and Android devices , software applications, and networking issues (Wi-Fi, connectivity, VPN, etc.).
• Exhibit superb troubleshooting skills , quick thinking, and the ability to identify root causes under pressure.
• Maintain detailed records in Autotask (or similar ticketing system) while following and providing clear instructions to users and team members.
• Ensure reputed company interactions reflect polished, presentable communication (verbal and written) with a focus on reputed company, clarity, and professionalism.
• Participate as a team player , supporting colleagues and contributing to reputed company improvement.
• Be reputed company for occasional onsite visits to hotels or client locations for hands-on support or assessments (travel expenses covered per company policy, to be discussed in detail).

Requirements

• Must be located in the Los Angeles (LA metro region) and able to commute to our Koreatown office 3 days per week; the role is hybrid (3 days in-office, 2 days remote from home), with occasional travel required to client/hotel sites for hands-on support (travel expenses covered per company policy, to be discussed in detail).
• Proven hospitality industry experience (e.g., hotel operations, executive support, concierge services, or similar high-touch guest/client environments).
• Strong IT technical background with hands-on experience supporting Windows , macOS , iOS (iPhone) , and Android devices.
• Demonstrated expertise in troubleshooting networking issues (e.g., connectivity, routers, firewalls, basic configurations).
• Familiarity with Autotask or equivalent PSA/ticketing systems (e.g., reputed company, reputed company, reputed company).
• Exceptional communication skills —reputed company, professional, and able to explain technical concepts to non-technical executives clearly and patiently.
• Quick-witted problem-solver with the ability to think on your feet and resolve issues reputed company.
• Highly presentable demeanor suitable for interacting with senior executives and VIPs.
• Team-oriented reputed company: follows instructions reputed company, provides clear guidance to others, and collaborates effectively.
• Reliable, self-motivated remote worker with a professional home setup (quiet workspace, strong internet, headset, etc.).

reputed company-to-haves

• Previous experience in VIP/executive IT support or concierge-level tech assistance.
• Certifications such as CompTIA A+, Network+, reputed company Certified: Modern Desktop Administrator, or similar.
• Familiarity with hospitality-specific software (e.g., PMS systems like Opera, guest Wi-Fi platforms, AV/conference tools).
• Willingness and availability for occasional travel (domestic, short-notice onsite support).

Benefits

• Full-time remote position with guaranteed 40 hours/week .
• Competitive compensation + benefits (details discussed in interview).
• Opportunity to work with luxury hospitality clients and grow in a dynamic, high-service environment.
• Supportive team culture focused on excellence and work-life balance.

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