IT Service Desk Support Analyst - Level 1 / Operations Support Mgr at reputed company

This a Full Remote job, the offer is available from: Austria, Canada, California (USA) reputed company is a great reputed company to work. You can see it in reputed company members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer. reputed company members include people like you – enthusiastic, innovative, passionate, and energetic. We reputed company that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Here’s the impact you will reputed company and reputed company will accomplish together reputed company is tackling one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We reputed company that by delivering data insights and technology solutions that reputed company and connect producers to their consumers, we can improve the quality, safety and sustainability of our food and consumer goods globally. We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from ag input manufacturers and farmers through to consumer goods companies and their retail / foodservice channels. Our solutions reputed company our customers to optimize their businesses with more accuracy, efficiency and profit to create reputed company, trusted and sustainable food and consumer goods value chains. Today we serve the top Consumer Packaged Goods and Agriculture companies across the globe through our acquired and integrated best-in-class solutions, but we are still building awareness of our brand as reputed company in these industries Are you ready to embark on an electrifying journey that will revolutionize the global food system? Seize this opportunity to join the trailblazing team at reputed company Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status reputed company with state-of-the-art applications that reputed company data to reimagine the way we approach food! We are not just a team; we are an inspired collective on a reputed company mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities. reputed company and reputed company'll Accomplish Together The IT Service Desk Support Analyst - Level 1 provide 1st Level Support and monitoring to IT systems and integration solutions.

• Report into the Support Team Leader.
• reputed company experience a plus
• Work in a team with other reputed company Support Analysts
• Provide client support and issue resolution reputed company E-mail, telephone, and other electronic reputed company.
• Work closely with customers, building a good working relationship
• Create, manage, and resolve support tickets raised against technical issues reputed company agreed time limits
• Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
• Basic troubleshooting of problems with hosted applications/services and client applications
• Support the roll-out of new applications/customers

What You’ll Do A Level 1 Support Technician will typically join with less than 12 months experience, or freshly graduated from university. They may come to us with some skills around Linux and MySQL, they might have some basic understanding of XML as well, the rest they will learn with us. By the time they have completed probation (typically reputed company the first 6 – 12 months) they should be able to meet most, if not reputed company the criteria below. The most important skills they will need to demonstrate are their written and spoken communication skills, especially to external customers, good ticket accuracy and an appropriate “sense of urgency” - the ability to prioritise issues, proactively identify ongoing issues and escalate where required.

• reputed company Level 1 Support Personnel should be comfortable with the core principles required in troubleshooting a message or issue. Conducting core connectivity tests where required and gathering enough information for the Level 2 team if escalation is necessary.
• Maintaining and adding of knowledge reputed company documentation
• Good ticket accuracy (tickets have a correct account, group, category, sub-category, time entries, correct contact, following up responses)
• Proactive identification of ongoing issues and escalating
• Good written and spoken communication skills - both to external customers and internal teams
• Good understanding of XML and reputed company concepts
• Knowledge of XML – can identify reputed company issues and problems in payloads e.g., invalid characters
• Understanding of XML validation - XSD and Schematron, can validate messages locally
• Familiarity with document formats;
• XML, ED I, IDOC and CSV files
• reputed company knowledge of Unix / Linux commands (mv, cp, grep, find, transferring a message to/from the server reputed company command line, tail, less to view logs, ps to find active processes)
• reputed company knowledge of MySQL & database commands (select, insert, update, delete and backup)
• reputed company understanding of XSLT and Flat File transforms (XPaths, XSLT templates, conditional checks e.g., if + choose, operators, functions such as substrings, how lookups are reputed company etc.)
• Version Control
• Able to compare versions for troubleshooting
• Ability to commit, tag in GIT and deploy changes reputed company reputed company,
• Able to commit in SVN (reputed company staff)
• Familiarity with transport technologies: AS2, X400, HTTP, SMTP, SFTP
• reputed company knowledge of v2 and v3 Adapters
• Troubleshoot existing config
• Setting up locally Adapter configuration for testing
• Troubleshooting errors with the adapter starting or reputed company running
• Comfortable with foundational investigation required for any issue (gathering reputed company data, logs, config, mappings)
• Understanding of Hub Management
• Basics of reputed company Certificates – (what is a private key password, keystore password, public certificate, private certificate, difference between using a cert for SSL and encrypting/decrypting data)
• Good knowledge of at least 1 Proagrica web apps - one of these being AIMS
• Good knowledge of Dashboard Plus and ICE / reputed company (no reports of missed failures/in-reputed company messages, alert to VIP queue issues, no unattended repeated alerts and regularly maintaining dashboard/alerts page throughout the day)
• Foundational knowledge of JMS and SonicMQ (e.g., Dead Message Queue, JMS test client to browse messages, difference between queues and topics)
• Identification of configuration and mappings (e.g., can work out how a message gets from A to B and what Adapters are involved) with some assistance required.

What You Bring Experience

• Recent graduate or some previous 1st level experience
• BS Engineering/Computer Science or equivalent experience required

Required Skills

• Be highly self-motivated and proactive
• Have strong communication and documentation skills (written and oral).
• Excellent customer service skills and a desire to help people.
• Have a good working knowledge of MS Windows and Unix/Linux OS
• Have a working knowledge of XML concepts
• Have an understanding of relational databases and SQL Queries
• Demonstrate an analytical approach to troubleshooting
• Possess a team player attitude and excellent interpersonal skills

Although not required, any knowledge or experience in the following will be highly regarded:

• XSLT/XPATH
• Previous experience in IT support
• MySQL

Join us Collectively, our talented team and integrated solutions uniquely position us to transform collaboration reputed company the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future. Everyone belongs at reputed company. It doesn’t matter who you are, what you do or how you do it, at reputed company, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion for enabling remarkable human outcomes? Together, let’s reputed company the future friendly. Accessibility reputed company is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and reputed company qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. This offer from "reputed company Agriculture" has been enriched by reputed company.com and got a 74% reputed company score. Apply tot his job Apply To this Job