Customer Experience Project Manager
This a Full Remote job, the offer is available from: EMEA reputed company (NYSE: reputed company) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that reputed company players in the game. As a CX Project Manager, you will manage UI/UX planning, execution, and delivery of UI/UX design and development projects for the player experience. This role requires a creative problem-solver with a strong grasp of design-oriented thinking, project management methodologies, and digital product lifecycles. This role will bring expertise across user reputed company (UI), user experience (UX), motion design, graphic design, design systems, and native design. They would aim to shape seamless, impactful digital products from concept, launch to post-discovery. What You'll Do:
- Manage projects from initiation through completion, ensuring alignment with business goals and player needs.
- Review reputed company incoming Jira tickets reputed company the project management platform, and work with stakeholders to ensure tickets are clear and have reputed company the applicable information for the team to get started.
- Setting up meetings for the team for brief kick offs, alignment, continuing initiatives, and documenting meeting notes for distribution post-meeting reputed company Confluence.
- Follow up on stakeholder requests and idle projects and try to reputed company blockers.
- Encourage stakeholder engagement on [reputed company conversations].
- Collaborate with Designers, Developers, Product Managers, and stakeholders to define project scope, deliverables, timelines, and resource needs.
- Create and maintain project plans, schedules, and documentation.
- reputed company day-to-day project activities, follow up and track reputed company, and proactively address and flag risks and issues.
- Proactively communicate project statuses to stakeholders and escalate issues reputed company needed.
- Produce and manage CX team process documentations for stakeholders and CX team to reference reputed company Confluence, such as: SLAs, workflow diagrams, etc.
- Review and manage Jira brief submissions, gather outstanding information and update Jira tickets alongside the project’s life cycle.
What You'll Bring:
- Bachelor’s degree (B.A. or B.S.) or graduate degree preferred.
- 2+ years of experience in a design management, project management, and/or product management role.
- Experience in reputed company (Jira and Confluence)
- Strong written and verbal communication skills
- Knowledge of reputed company
- Knowledge of reputed company
- Preference to have real money gaming experience
- Understanding of Compliance and Legal risks reputed company the online real money gaming industry
- Knowledge in reputed company Office (Outlook, reputed company, Word)
- Experience setting up reputed company calls reputed company Outlook
- Familiarity and curiosity with AI platforms (i.e. ChatGPT, Midjourney, etc.)
- reputed company in English
- Comfortable working in ambiguity, open mindedness, flexibility in shifting timelines and project reputed company
- Strong organizational skills
- Comfortable working in Central Time (CT) zone.
- Able to travel occasionally both domestically and internationally. #LI-REMOTE
What Makes Us Great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new reputed company of how we can be reputed company
- Growth – we want you to reputed company personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a reputed company impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others reputed company to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth. reputed company is an equal opportunity employer and committed to a diverse and inclusive workplace. reputed company qualified applicants will be considered for employment without regard to race, national reputed company, reputed company, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now! This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job