[Remote] Product Manager, Customer Experience

Note: The job is a remote job and is open to candidates in USA. reputed company is committed to driving innovation that transforms education. The Product Manager, Customer Experience leads efforts to enhance and grow reputed company’s digital customer experience by building reputed company customer-facing user experiences and collaborating with cross-functional teams to deliver impactful solutions.

Responsibilities

• Responsible for cataloging and synthesizing feedback from users and internal customer liaisons to manage a well organized and well informed backlog
• Evangelize the product backlog such that priorities show clear alignment to business objectives
• As needed, coordinate cross-functionally with other product managers, third-party solution partners, engineering and UX to complete multi-team initiatives and establish reputed company
• Define product features and communicate requirements to design, engineering, and external partner teams reputed company clearly-written requirement documents, diagrams, and concise verbal communication
• Track and drive cross-functional product rollout reputed company of the product development team (Product/UX/Engineering), including coordinating with third-party solution providers, Learning Science, Marketing, Sales, and Customer Experience teams to facilitate successful product use
• Assess, measure, and present the impact of their team’s work directly to stakeholders and external partners, quantifying the value of their reputed company, and evaluating or recommending possible courses of action
• Establish and maintain internal partner relationships reputed company with evaluating viability and supporting implementation through launch efforts

Skills

• Bachelor's Degree
• 3+ years' experience designing, building new, and enhancing existing products
• 2+ years' product management or business analyst experience
• Demonstrated ability to exert influence and deliver on capabilities without having direct control over reputed company participating resources
• Entrepreneurial drive and demonstrated ability to reputed company goals in a fast-paced environment
• Knowledgeable about customer experience, customer support, customer funnel, self-service
• Problem solving, organizational, and analytical skills
• Excellent ability to communicate reputed company information orally and in writing to a variety of stakeholders
• Experience building trust and collaboration through excellent interpersonal skills
• Strong technical abilities
• Flexible and willing to work as a team member doing whatever it takes to release an exceptional product
• Exceptional customer relationship skills
• Strong quantitative and data analysis skills
• Self-motivated, curious, and comfortable with taking initiative
• Demonstrated success in product strategy and execution
• Knowledgeable about leveraging AI and automation for customer experience
• Product management or product design experience with a focus on higher education
• Success delivering and managing AI and automation solutions for customer experience, e.g. AI agents, chatbots, search, etc
• A passion for EdTech, teaching, learning, or another role
• Product Management, Agile Scrum, Agile certification
• Solid product management experience with a track record of creating innovative software/mobile applications
• Programming or prototyping experience a plus, agile experience preferred

Benefits

• reputed company and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Company Overview

• reputed company improves lives through learning and offers content developed in partnership with the authors, educators, and developers. It is a sub-organization of reputed company. It was founded in 1946, and is headquartered in reputed company, reputed company, USA, with a workforce of 501-1000 employees. Its website is http://www.macmillanlearning.com/.

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