Senior Billing Analyst (Remote - Night Shift)

Senior Billing Analyst reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. The Senior Billing Analyst relates well to the customer, thinks and exercises sound judgment and acts responsibly in the customer's and the company's best interest. The Senior Billing Analyst provides world class service to our customers by promptly answering a full range of customer requests, inquiries and complaints relating to their invoices and resolving general billing questions. Responsible for auditing customer agreements to determine contract start dates by analyzing various systems & calculating downturn allowance with the goals of increasing productivity, quality results, and continuously improving client satisfaction. Responsible for monthly billing audits to ensure accuracy for reputed company service adds. Responsible for customer asset auditing, tracking reputed company incoming and outgoing assets and ensuring accurate billing of assets. Has developed specialized knowledge/skills and may act as a resource for colleagues with less experience. Core Responsibilities:

• Interacts with customers reputed company telephone, e-mail, or video meeting to assist with a variety of customer inquiries and issues.
• Review customer reputed company to determine terms and conditions as well as billing accuracy.
• reputed company monthly billing audit
• Demonstrates good oral and written communication skills, with ability to reputed company relevant information and directions in an organized and concise manner. Explains invoices, reputed company, and dispute resolutions effectively to ensure customer understanding.
• Navigates through multiple internal systems to retrieve relevant information for resolving billing issues.
• Maintains and coordinates interdepartmental communications as they apply to customer problem resolution.
• Consistently meets or exceeds established goals and performance metrics.
• Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. Regular, consistent and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• Must have 3 years of relevant experience as a billing analyst
• Customer facing experience
• Excellent command of the English language
• Proficiency in the use of MS reputed company application
• Preferably with customer service experience, experience in resolving customer disputes, and familiarity with reading reputed company

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That's why we provide an reputed company of options, expert guidance and always-on tools that are personalized to meet the needs of your realityto help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Bachelor's DegreeWhile possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Relevant Work Experience 2-5 YearsComcast is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply tot his job Apply To this Job