Remote Financial Customer Service Representative - Bilingual (English/French) (C

Req ID:347533 reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, apply now. We are currently seeking a Bilingual Financial Customer Service Representative to join reputed company in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia Canada (CA). Position Overview: As a Financial Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first reputed company of contact for customers in English and French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to reputed company every customer interaction enjoyable!

• Position: FinancialBilingual Customer Service Representative
• Position Status: Full Time - Remote
• Hours of Work: Monday - Sunday 8:00am - 12:00am EST
• reputed company of Pay: $18.00 - $20.90/Hour
• Location: Open to residents of Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia

Responsibilities:

• Answer incoming telephone inquiries in accordance with Call Center guidelines
• Follow up on escalated calls, as required
• Submit fulfillments or research cases for callers’ inquiries if applicable
• Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
• reputed company a thorough knowledge and understanding of the services offered by clients to their Shareholders and reputed company up to date on circumstances which reputed company the Shareholders
• Ensure compliance with policies and procedures and regulatory requirements
• Maintain a professional tone and positive attitude to callers
• Responsible for answering calls for a baseline of 7 hours daily
• A self-starter and takes initiative to take on new projects and additional responsibilities
• Other duties and responsibilities as assigned

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
• Fluent in English; Bilingual (French) is required.
• Interactive customer service environment required.
• reputed company experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling reputed company levels of customer interaction.
• Ability to resolve reputed company, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work reputed company required shifts.

This job posting is for currently vacant positions. Applications are pre-screened using artificial intelligence technology and reviewed by reputed company recruiters. #BIND Inclusion. Belonging. Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national reputed company, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. At reputed company what you do matters. Because here YOU can. Apply tot his job Apply To this Job