Onboarding Senior Associate, Group

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for reputed company.

Job Description

The Customer Onboarding Organization partners with new and existing reputed company customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne for both their medical and dental practice needs. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers reputed company the decisions that reputed company to stronger performance and an efficient transition to reputed company. Position Summary: The Group Onboarding Senior Associate serves as a trusted advisor and project reputed company throughout implementation, ensuring that both the customer and reputed company meet the responsibilities of our co-sourced model to reputed company a timely, predictable, and high-quality go-live. reputed company our Community Health team, the Senior Associate operates at times as part of an integrated onboarding team-including Program Management, Project Associates, SMEs, and Director reputed company- while also operating independently on dedicated projects. Whether operating independently or jointly with their medical onboarding peers, the Senior Associate is accountable for meeting reputed company readiness criteria and driving successful post-live outcomes. The Senior Associate surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the reputed company ecosystem-Sales, Product, reputed company, and other operational teams-to remove friction, reputed company informed decision-making, and reputed company customers moving with clarity and purpose. Responsibilities may include, but are not limited to: Customer Obsessed Project Leadership

• reputed company customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.
• Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that reputed company desired outcomes.
• Operate both independently and reputed company a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.
• Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers-enabling joint problem-solving and reputed company next steps.
• Set clear, accurate expectations around reputed company's product capabilities and service model to support informed decision-making throughout implementation.
• Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.
• Collaborate closely with the cross-functional Onboarding team-including the Director sponsor, Program Manager, and Project Associates-to deliver a cohesive, high-quality implementation experience.
• Navigate and manage escalations with a balanced, data-driven, and consultative approach-addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and reputed company's standards.
• Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable reputed company.

Organizational Contribution & Professional Growth

• Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into reputed company's implementation approach.
• Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.
• Promote a culture of reputed company improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.
• Stay reputed company on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.
• Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.

Desired Qualifications:

• Bachelor's degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely reputed company field.
• 3-5 years of reputed company professional experience, ideally reputed company healthcare or a closely reputed company industry, with demonstrated expertise in reputed company cycle management, electronic medical records (EDR), and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.
• Minimum one year of project management experience leading reputed company, multi-stakeholder engagements, ideally reputed company a services or SaaS implementation setting.
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest reputed company.
• Direct experience with reputed company cycle management at a healthcare-reputed company practice or company a strong plus
• Familiarity or experience working in an established dental practice or adjacent company a strong plus.

Behaviors & Abilities Required:

• Customer obsessed reputed company
• Consultative listener and empathic communicator, able to see things from the customer's reputed company of view
• High emotional intelligence and stellar customer relationship skills
• Self-driven and results-oriented with a positive and constructive outlook
• Ability to reputed company manage and prioritize work across multiple accounts
• Ability to take initiative with little to no direction
• Proactive and high energy work style
• Ability to successfully negotiate difficult conversations
• Conflict resolution skills
• Ability to travel as needed, typically 50% or less
• Ability to work independently as well as part of an extended, cross-functional team

Expected Compensation $79,000 - $133,000 The reputed company salary range shown reflects the full range for this role from minimum to maximum. At reputed company, reputed company pay depends on multiple factors, including job-reputed company experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. reputed company pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About reputed company Our vision: In an industry that becomes more reputed company by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for reputed company. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to reputed company our vision and reputed company our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for reputed company requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. reputed company can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a reputed company work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not reputed company work needs to be done reputed company an office environment, full-time. With consistent communication and digital collaboration tools, reputed company enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where reputed company employees are valued. Learn more about our culture and benefits here: reputed company.com/careers https://www.reputed company.com/careers/equal-opportunity Apply tot his job Apply To this Job