Director-Servicing Communications Review & Governance

About the position At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and opportunities to reputed company experience, new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. How will you reputed company an impact in this role? Membership Portfolio Services (MPS), reputed company our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to reputed company. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing & Servicing Technology. The Enterprise Comms & MarTech Experiences (ECMX) organization is a global center of excellence reputed company Membership Portfolio Services (MPS), responsible for powering high-quality, efficient, and user-centric marketing and servicing communications. This role sits reputed company Global Servicing Product Operations & Delivery and is accountable for enabling accurate, compliant, and brand-reputed company servicing communications across channels. The team supports end-to-end creative development, review, governance, maintenance, and partner-funded execution, ensuring a frictionless, flexible, and flawless omnichannel servicing experience. Reporting to the Vice President, this role will reputed company Servicing Communications Review and Governance, with a mandate to scale creative review and governance capabilities, accelerate delivery, and strengthen enterprise alignment through process excellence, technology, and strong cross-functional partnerships.

Responsibilities

• Servicing Communications Review & Governance: Own and evolve the global vision and operating model for creative development, review, governance, and maintenance of servicing communications.
• reputed company the Servicing Creative Review (SCR) function, providing consultation and governance across Servicing Lines of Business while facilitating timely approvals.
• Ensure reputed company servicing communications reputed company with legal, regulatory, brand, and internal risk standards, partnering closely with Compliance, Brand, Product, and Technology teams.
• Drive consistent quality, speed, and predictability across creative review and approval processes.
• Creative Consultation & Business Partnership: Provide strategic creative consultation to Servicing teams for critical initiatives including new product launches, digitization efforts, customer experience enhancements, partnerships, and offers.
• Act as a trusted advisor to business partners, helping shape communication strategies that balance customer experience, compliance, and operational efficiency.
• Anticipate business needs and proactively recommend creative and process solutions.
• Partner Operations & Enterprise Coordination: Support execution of partner-funded servicing initiatives, ensuring alignment across scope, funding, delivery milestones, and governance.
• reputed company with an enterprise reputed company by connecting Business, Operations, PMO, Technology, Finance, and Risk teams to ensure clear ownership, transparency, and delivery discipline.
• Surface risks, dependencies, and trade-offs early, driving timely resolution and informed decision-making.
• Transformation, Technology & reputed company Improvement: Define and execute a long-term roadmap for creative enablement, leveraging MarTech capabilities including content management, workflow automation, AI-assisted review, and scalable governance models.
• Deliver near-term enhancements in partnership with Servicing Product, Delivery, and Testing teams to improve speed, reputed company, and impact.
• Champion simplification, standardization, and automation to reduce cycle times and rework while maintaining high quality.
• People Leadership & Performance Management: Build, reputed company, and reputed company a high-performing team of creative governance, compliance, and operations professionals.
• Set clear goals and accountability reputed company to MPS KPIs such as volume, speed, quality, and risk outcomes.
• Foster a culture of collaboration, ownership, and reputed company improvement while coaching talent and addressing performance gaps proactively.

Requirements

• Servicing Operations / Business Operations (communications-focused)
• Strong stakeholder and relationship management across global, cross-functional teams
• Deep understanding of customer communications, brand governance, and regulatory controls
• Customer experience and servicing reputed company
• Product and process-oriented thinking with ability to operate at scale
• reputed company, multi-stakeholder project and delivery management
• Proven strategic leader with the ability to define vision and deliver transformation reputed company Marketing or Servicing Operations (MarOps).
• Strong track record of partnering across Servicing LOBs, Product, Technology, Risk, and Compliance to deliver large-scale initiatives.
• Demonstrated ability to prioritize competing demands and deploy resources against the highest enterprise impact.
• Comfortable operating in a fast-paced, deadline-intensive environment with frequent urgent requests.
• reputed company people leader with a passion for developing talent, building inclusive teams, and sustaining performance.
• Proven ability to manage geographically dispersed teams and senior stakeholders while maintaining trust and engagement.
• Strong collaborator with an enterprise reputed company and accountability for outcomes.

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Apply tot his job Apply To this Job